I went to buy an iPhone XS and the employee from the Apple Store told me not to do it

Pieces of my telescope fell.

Well, not mine, but my iPhone 6. The screen was cracked first, then it fell back to the ground – on its own, of course – and created a burst pattern and a hole.

It was time to switch to a new iPhone. So, I went to a distant Apple Store in the Bay Area to be sold.

I like to go in different Apple Store for landscapes.

A greeter immediately intercepted me. Is it me or do they get a more aggressive touch these days?

She quickly showed me the table of the iPhone XS, but did not try to persuade me to part with the money too much.

When I asked her what was so good with the XS, she immediately referred to the screen and the camera.

"I'm sorry, but I'm the greeter today." "Do you want to talk to a sales specialist?" she quickly added.

How could I not?

In about 45 seconds, a specialist – let's call it Augusta – was introduced. In an additional 10, I explained that I did not know whether to buy the XS or the XR, which Apple had failed to launch last month with the other two.

"Let's go to the computer," she said, with the kind of voice I'd heard for the last time: "Just let's just slip that needle in. You will not feel anything."

The sale difficult? Or the soft sell?

On a beautiful widescreen, she presented the comparative specifications, while I mentioned what worried me: "Why did not Apple release the XR and the XS at the same time?"

"They want to let you guess," she said with a hint of irritation. At Apple, not at home. (Come on, it was a good day, I'm pretty charming with them.)

She then proceeded to a frank and disarming evaluation of both phones, using the specifications as accessories.

She started with the screen, but did not seem too worried about the difference between the XR's liquid retina and the XS Super Retina.

"They are really good both," she says.

She then took action – the XR is bigger – and then discussed the camera.

"You see, the XS has two wide angle and telephoto cameras – do you know what that means?" she asked.

I watched.

"No, me, either," she continued. "All these cameras are really good."

"But the problem is that I can not compare by holding each of them, can I?" I said.

"Uh-huh," she agreed.

"Have you tried the XR?"

"Nope, we have them the day they go out, they let us guess too."

"But what do you think, which one is the best?"

Time for an honest evaluation.

It was at this point that we started talking about his phones. Yes, the phones.

"It's my iPod," she explained. She keeps him in the car to listen to music. "Well, it's a 5S and I would not have had money to have it if I had sold it."

The other was a 7. She was satisfied, but as I began to report, she also wondered if she should switch to an XS or XR.

She's not bothered to sell me on 3D Touch – which the XS has and the XR does not have – and has only superficially mentioned that the XR is less resistant to the use of 3D. water than the XS.

"At the end of the day, do not throw your phone in the toilet," she said.

She began to scroll through the prices, while we discussed the type of customers who frequent this store.

The worst, apparently, are "ladies who eat breakfast". Augusta explained that it can be difficult to deal with guys dressed in expensive ways after three chardonnays too.

I glanced and saw a couple of women leaning over the screaming and gregarious. Augusta raised her eyebrows and nodded.

Buy or not buy?

Now, prices.

Essentially, the 256GB XR would cost me $ 899, while the 256GB XS would cost me $ 1,149.

"Is the XS worth $ 250 more?" I asked.

"I do not know," she replied. "With a phone, you have to feel it and I can not tell you if the XR's aluminum feels better than the XS's stainless steel. I can not tell you if the size of the XR will fit you. better than the size of the XS so do not buy the XS unless you have compared like here. "

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What? She was not going to try to convince me to buy today, now, this minute? She was not even going to persuade me to order the XR in advance on October 19th?

What happened to the sales sector? Has he become human?

"Come back on the 26th," she told me. "I will be there." It was a real customer service, which I often experienced in Apple stores.

As she pulled me out, she dropped some happy treats.

She said that the day of the launch of XS, the store began to run out of models. Three days later, they had all models of both phones. They still do it.

She also hinted that sales of the XS and XS Max were very similar, contrary to the trend suggested by analyst Ming-Chi Kuo, who claimed that the Max was selling four times more than the XS.

But the most thorough revelation has been that everyone, but everyone is referring to phones like Eks-S and Eks-S Max.

And despite all his efforts, she could not help doing it herself.