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Microsoft corrects and explains the problem of lost files with Windows 10 version 1809
Microsoft last Tuesday presented an explanation, an apology and a resolution of the defective version of Windows 10 version 1809 of Windows 10, resulting in the disappearance of files for some users.
Some users have actually lost files, which happened when upgrading to Windows 10 version 1809, also known as "October 2018 Update." The reason for their loss is due to a feature of Windows 10 called "Known Folder Redirection," which is supposed to redirect files stored in default Windows 10 folders, such as "Desktop, Documents, Images, Screenshots, Videos , Film, etc. " . "in the same" known folders "on a different drive or the OneDrive storage service, said John Cable, director of program management for service and delivery of Windows, in an announcement released Tuesday.
Users who lost files had generally configured known folder redirection, but the files had not been moved, Cable explained. However, when Windows 10 version 1809 was installed on these users' systems, it removed known folders containing the unmoved files, resulting in data loss for those users.
Users who experienced file loss had generally selected "Check for Updates" in the Windows 10 Settings area, which immediately initiated the delivery of new updates to their systems, including a version 1809 installation. suggested that only a small number of these users were affected by the file loss problem. It happened "that one-hundredth of one percent of the 1809 installations are installed," he said.
In response, Microsoft suspended the deployment of the operating system two days after the release of Windows 10 version 1809, Cable said. Data loss is considered a serious consequence, but the problem has not been reported as a major problem for Microsoft because of the small number of users involved, suggested Cable. As a result, Microsoft plans to add a new feature to the Windows Insider Feedback Hub, which will allow users to assess the impact and severity of a software vulnerability, Cable said.
Other reports, such as this one, suggest that Microsoft actually removed its 1809 version of Windows on Saturday, October 6th.
Windows waiting for the moment
Cable described three scenarios in which such a loss of files had occurred. Microsoft has made changes to Windows 10 version 1809 to solve each of these problems, he promised. However, the release of the new operating system is usually delayed until the end of the tests. Microsoft continues to prevent not only Windows 10 version 1809, but also Windows 10 IoT and Windows Server 2019 from fixing software vulnerabilities.
The corrected versions of Windows are introduced in the Microsoft Windows Insider program, a program for software testers. Microsoft plans to republish the new operating systems after receiving test feedback.
"Once we have confirmation that there will be no more impact, we will head to an official reissue of the Windows 10 October 2018 update," Cable said, although He did not indicate a timetable.
Data restoration?
Things could become difficult for users of Windows 10 version 1809 who lost data. Microsoft works with them to recover the lost files, but it does not offer any guarantee regarding the restoration of their data.
Here is Microsoft's statement on its support for affected users of Windows 10 version 1809:
To help our customers who may be affected by this issue, Microsoft Technical Support is assisting them and attempting to recover data from users who may have experienced data loss. Microsoft Store Support Services also provides the same level of in-store support. Although we can not guarantee the result of any file recovery work, if you have manually checked for updates and suspect that the missing files are causing you a problem, minimize your use of the affected device and contact us directly at + 1-800-MICROSOFT find a local number in your region. For more information, see the Windows 10 Update History page (KB article), which we are updating with the new information available.
Microsoft's "Windows 10 Update History" page also contains similar tips for affected users. He notes that Microsoft will provide a notification when the deployment of Windows 10 version 1809 resumes.
It is possible that the Folder Redirection feature known from Windows 10 version 1809 is similar to OneDrive's "Known Folder Move" functionality because the issue affected some users transferring files to OneDrive. Microsoft had already previewed the movement of known folders for OneDrive for Business in June. It allows IT professionals to enable the transfer of files to known folders through Group Policy settings. The Microsoft documentation also refers to a similar folder redirection technology.
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