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Microsoft has suspended its latest Windows 10 update as a result of complaints about the deletion of personal files.
"We have suspended the release of the Windows 10 October 2018 (version 1809) * update for all users while we are reviewing isolated reports of missing users after the update," Redmond wrote in a statement. Saturday update on its support page.
Users have started reporting this issue on Reddit and Microsoft's support forums shortly after the release of the update by Redmond on October 2nd.
"Last night, I updated to version 1809 and everything went well, but I found that all my files in Documents were deleted." "Poof", wrote a user. on the Microsoft support forum. "That included a lot of crucial documents and financial information, yes, I have a backup copy … but it's really bad."
On Reddit, one person said he had updated a desktop, a laptop, and a Surface device, and had the problem on one of the three. "On two, the upgrade has gone perfectly, but on the desktop PC, the folder" Documents and images "has been removed," wrote the user. "Completely gone, nothing in Windows.old either." "Restored in the previous version of Windows, but files were still missing."
The update should begin to be served to users. Automatic updates are activated from October 9th. The first users who downloaded and installed it manually may have been affected.
Microsoft urges all users who have lost files to stop using the affected PC and immediately call their support department at 1-800-MICROSOFT. If not, you can find a local number here. On Twitter this weekend, Dona Sarkar, head of the Windows Insider program, m said The Microsoft technical support team "has the necessary tools to help you get back into good shape".
In the meantime, if you have downloaded and installed the update while keeping files in your Documents folder, you are one of the lucky ones who has avoided this problem.
"If you still have files in your Docs folder, none have been deleted," Sarkar wrote.
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