[ad_1]
The most interesting part of Google Pixel 3 is its camera, but the worst is the growing list of strange bugs that plague the device. For some time, users have come across a fatal camera error bug, Pixel 3, which can make it totally useless. Worse, it seems that Google does nothing to solve the problem of users concerned.
The best gifts for Android users
Threads on Reddit (1, 2) and Google's product forums (1, 2) have been circulating for some time around this fatal camera error bug on Pixel 3. This problem seems to come under different forms.
For some, the message "Can not connect to the camera" appears on Pixel 3 when trying to use a third-party application. When an application tries to access the camera, the message appears and access to the camera is disabled from that moment.
For others, a message stating "The camera driver has encountered a fatal error" appears when using the Google Camera application. In both cases, a reboot sometimes solves the problem, but only temporarily. For many, the message "Unable to connect to the camera" reappears simply on the Pixel 3 when an application is trying to access the camera again. When this happens, the flashlight is also turned off. For some, it also persists after a factory reset and can even happen in safe mode.
Unfortunately for those affected, there does not seem to be a solution yet.
Notably, a similar problem was reported on the Pixel 2 and Pixel 2 XL last year. From what we can say, however, that does not seem as widespread as what we see on Pixel 3.
Owen Williams reports to Accused that he dug into the camera's API after his Pixel 3 was affected by this problem.
I've been diving into it for a while, siphoning off the logs and rummaging through the camera's API, and this seems to be related to the fact that the system is not releasing a lock on the device properly. the camera, which suggests that other applications are in use, and crash. Usually, this operation is forced, but in this case, a firmware flag or other change prevents the system from releasing the lock.
This problem alone is already irritating enough for the people concerned. It hampers third-party applications and requires a replacement device in most cases. However, what does not help is that many affected users are denied device replacement by Google technical support.
In some cases, the Google tech support team will recognize that this "fatal error" camera bug is a known Pixel 3 issue. Some users have even seen representatives launch the device replacement process .
However, in many cases, Google refuses the replacement. Support instead indicates that developers are "working on a fix" or that there may be an "update" and that the affected users just have to wait. Some users notice that Google refers to this guide, but it does not relate directly to the issue. Accused explains again:
Since October 25, I'm trying to get a warranty service for my Pixel 3, but technical support has bounced like everyone else. Several conversations ended when the agent said that I had to "wait for a fix" rather than a new device. . Oddly enough, many support tickets start out by trying to troubleshoot or even initiate the device replacement process, but quickly end with predefined answers as to when to wait for explain the bug in more detail. Some users may get a replacement when the agents are more pressing, others are forced to wait.
We contacted Google about this issue, but the company did not immediately respond to a request for comment. It is clear that something needs to be corrected in the software department and we can only hope that Google will solve this problem soon.
More on Google Pixel 3:
Check out 9to5Google on YouTube for more information:
Source link