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Many PS4 owners on Reddit and on social networks are warned by a message containing a string that could cause the capture and blocking of the Sony console. In some cases, the console is so mixed up by this problem that users perform a factory reset on the hardware to make it work normally again.
We've seen bugs like this on mobile platforms, where some strange message or character can wreak havoc and cause unstable behavior. If the reports are true, Sony will probably act quickly to deploy new system firmware eliminating the problem. After all, this company likes to release updates that improve the performance and stability of the system.
To avoid headaches until this is resolved, here are some steps to take to protect your console from receiving the message from your multiplayer opponent and other strangers.
If you receive the message, delete it from the Sony PlayStation Messages app for Android or iOS instead of opening it on your console.
According to some information, the deletion of the suspicious message with Sony's smartphone app before Turn on your console and connect to the PlayStation Network is enough to avoid problems. The Sony PS4 messaging app is free to download and available on Android and iOS.
How to limit messages from your PlayStation 4 to friends only:
A) From a web browser, you can visit this URL. Log in with the credentials of your PS4 account. Choose "Personal Information | Messages ", and then select the Edit button next to Messages. From there, you can choose anyone, only friends or anyone. Until Sony corrects this bug, you must choose one of the last two options.
B) In the PS4 console, go to Settings -> Account Management -> Privacy Settings. Choose "Personal Information | Messages ", and then select the Edit button next to Messages. From there, you can choose anyone, only friends or anyone. Until Sony corrects this bug, you must choose one of the last two options.
How to rebuild the PS4 system database:
If you are affected and your PS4 behaves brilliantly even after you get rid of the message, you can start the console safely and rebuild the database. This process should not affect your saved data. Here is what Sony says:
Analyze the drive and create a new database of all system content. This operation may take a long time depending on the type and number of data items.
This option is useful for cleaning the data on your PS4 because it reorganizes all the contents of the hard disk. Select this option if you are having problems such as game freezes or drops in frame rate.
This seems like a good step to put everything back in order if a moron sends you the wrong message.
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