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Some owners of the new iPhone XS and iPhone XS Max report on Apple's community website that devices do not charge when they are connected to a power source via a Lightning cable.
Some users report that the iPhone XS will sometimes begin to recharge after reinserting an Apple cable. Others have noticed that if the device does not load, the pick up or tap on the screen to reactivate it would make it load.
"If I have not interacted with the phone for a while, it becomes unresponsive to a plug-in charger, but if I unplug it and then lift it up and start using it, it will recognize the charger," he said. wrote an owner of iPhone XS.
And other users could only load the new iPhone if the device was awake when they were connected to the cable.
"You have to unplug it and reconnect it with the screen awake so that it can start charging." Very, very bad bug .If I do it before going to bed and I forget to check it. " # 39; phone charging status, I will be sorry to wake up a dead phone, "wrote an iPhone owner XS Max.
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Apple has not yet offered an official response to reported charging problems, which seem to concern only the latest models of iPhone under iOS 12. The owners of iPhone X iOS 12 do not report similar problems.
Unbox Therapy has released a video called "The iPhone XS Has a Serious Problem" with the ChargeGate hashtag illustrating the problem on multiple iPhone XS devices. The most common problem is that the devices do not recharge before they are woken up, but a device does not charge at all.
Some think that the problem could be related to the activation of restricted USB mode, but Lewis Hilsenteger of Unbox Therapy believes that this happens, whether it is activated or not.
The charging problem is probably related to the software, which can be solved by Apple in a future software update.
ZDNet has asked Apple to comment on the reports and will update the story if it receives an answer.
Some iPhone XS owners have also complained that their device has poor Wi-Fi and a cellular reception.
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