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We appreciate our new iPhone XS devices, but that's not necessarily true for everyone else who has one. As is the case with every new iPhone launch, some technical issues arise for at least a small percentage of users. The three issues most widely corroborated by online users are the problems associated with the selfie camera 'beautygate', the irregularities when loading and the wireless performance issues.
Selfie-smoothing & # 39; Beautygate & # 39;
The most common complaint is by far that the front camera of the iPhone XS applies some kind of embellishment filter to the selfies. Users complain that the selfies taken with the front camera smooth their skin, giving it a "plastic" appearance, and that the XS changes the tone of the colors to give a shine to their skin. Apparently, this happens whenever the front camera detects a face.
Some users have suggested that this is related to the new Smart HDR feature, but others have confirmed that disabling it does not really fix the issues.
We did some tests ourselves and there is definitely something fishy. Consider the following three pictures.
The leftmost photo was taken with the camera before the iPhone X, while the one at the center was taken immediately after with the iPhone XS Max: same lighting, same time of the day, position, everything. There is a slight smoothness on my face. Moreover, if I cover my face (as I did in the third picture), the color temperature changes. Look at how far the back wall goes from a yellowish hue to a purer white.
Jason Cross / IDGYou can clearly see a change of tone when you cover my face with your hand.
The smoothing effect is visible even more clearly if we zoom in on the side of my face. The changes in the tone of my skin are also more apparent.
Jason Cross / IDGI do not mind looking younger, I just want it to be an optional feature.
It was pointed out that the "beauty" filters for selfies are extremely popular in some of the Asian markets where Apple is trying to expand its market share. The theory is that when the iPhone XS detects a face, it brings to the final image slight changes that would make users in these markets more satisfied with the appearance of their selfies.
There will probably never be any way to prove this theory, but this type of intentional manipulation of images should always optional, even if this option is enabled by default. If it's just a technical error, Apple must issue an official statement and fix the problem with an iOS update.
Load problems
Some users have reported problems loading their new iPhone. In particular, some phones do not seem to respond when the Lightning cable is connected.
As a rule of thumb, the iPhone screen will illuminate to indicate that it is charging, accompanied by a charging sound. Some users have reported that their iPhone XS or XS Max devices simply do not do anything at all when they plug in the Lightning cable, regardless of the adapter being used. In some cases, tap on the screen to activate it will charge the phone; in others, the cable must be disconnected and reconnected.
Popular YouTube channel Unbox Therapy recently released a video demonstrating the problem.
In comments on other sites and forums, some users complain that the problem has even begun to affect their old iPhone and iPad after updating to iOS 12, fueling the speculation that it's about of a problem with the operating system, perhaps with the new USB restricted mode. However, this new feature has been added in iOS 11.4.1 and no one has complained about this problem after updating iOS.
At Macworld, we have never seen the problem on any of our iPhone XS or XS Max models, nor on any previous iPhone or iPad. This clearly affects a significant percentage of users because they have clearly documented their problems with videos posted on social media.
Wireless performance issues
A small percentage of users have complained in the forums and on Reddit on the Wi-Fi connectivity and cell less reliable of their iPhone XS compared to previous models.
This is contrary to our first network tests, which showed an almost universally better performance, both in Wi-Fi and cellular, especially in bad conditions. However, we measured download and download speeds, different from the strength of the connection. A device with advanced features such as 4×4 MIMO and LAA may have lower signal strength while providing faster speeds.
The WiWavelength site reviewed the FCC RF signal power reports on the iPhone XS and XS Max and concluded that their transmit and receive power was not as strong as that of previous iPhone models. This would probably not be the fault of the Intel Modem chosen by Apple this year, but rather other design considerations of the phone. It is possible that Apple improves this situation with a software update, but it is also possible that it can not improve the situation without a hardware revision. Without further details regarding exactly what cause a lower RF signal intensity, it is not really possible to know it.
Networking is nothing but meticulous and can fluctuate from one moment to another and from one place to another. Comparing speed tests or signal bars is not always a good way to know if your connection will be reliable.
If you think your iPhone XS does not connect well to your cellular or Wi-Fi network, you can try three things:
- Turn on airplane mode, wait a few seconds, and then turn it off. When you reconnect to the network, you can lock on a better signal.
- Reset your network settings. Open the Settings application and navigate to General > reset > Reset network settings. You will have to re-enter your Wi-Fi passwords because this resets all network settings.
- Reset your iPhone and set it up as "new" iPhone instead of restoring it from a backup. Go to Settings > General > reset > Erase all content and settings. When the phone restarts, choose to configure it as a new phone instead of restoring a backup. (Simply log in with your existing Apple ID.) Think of it as a nuclear option: it's very difficult to download again and reconnect to all your apps.
By for the course
Unlike what Apple fans and online tech enthusiasts will tell you, this sort of problem with new iPhones is not new. Every iPhone has released a handful of issues that affect a small percentage of users. Sometimes, as with the problem "antennagate" of the iPhone 4, they affect almost everyone. Since the "bendgate" of the iPhone 6 and the yellow screen hue of the iPhone 4s up to the insensitive home button of the iPhone 5s, the first iPhone problems are the rule and not the exception.
Certainly, we can not limit the problems related to the post-launch iPhone in Tim Cook's time as Apple's leader. After all, Apple had to give iPhone 4 users free cases to mitigate the antenna problems during Steve Jobs' tenure. Some iPhone 3GS users had sound problems, while others reported that their phones were hot enough to discolor the white plastic at the back.
It is almost impossible to say exactly how widespread some of these new issues are. When you sell more than 50 million phones per quarter, even a fraction of one percent of affected users mean tens of thousands of angry customers, all posting their experiences online.
Certainly, the problems of smoothing and coloring selfies seem generalized, even universal, and it would be wise for Apple to publish an official statement on this subject as soon as possible. Load problems are less common, but still well documented. Connectivity issues are much more nebulous and difficult to pin down.
None of this makes the iPhone XS a "failed", any more than did the first problems of the old iPhone. It's just a list of issues to watch as Apple releases software updates in the coming weeks.
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