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Google Pixel 3 and Pixel 3 XL devices. Google Pixel 3 and Pixel 3 XL devices. Until they are, you might want to be more careful than usual …
This week, I got a terrible text message from my wife. Her Pixel 3 XL puts concrete and made a bad first impression, shattering the back glass. The beautiful 'Not Pink' is a shell of its train self. We were thankfully well-informed of our options for what to do about this, but it was not so good.
The Google Store Repair Center page is our first destination, but it does not claim to offer Pixel 3 or 3 XL repairs. Not a good sign. Faced with this, we will contact you at Google Store Support to find out what to do next. After being given the full runaround, they finally passed us off, saying to contact uBreakiFix.
At the time, Google's official out-of-warranty repair Any repair facilities for the Pixel 3, but since, uBreakiFix has been added to the list. They have long been partnered with Google, offering same-day repairs for the original Pixel and Pixel 2 phones. We have a location in New Orleans, so that was the next destination.
We booked a repair appointment online and headed out. Before we arrive, the uBreakiFix store called to inform us that they do not yet offer same-day service, but would still need to assess the damage. After the assessment, they gave us a price of $ 110 and a promise to call us.
Today, we are only going to be asked a question about the fact that we have no idea when we need it. The only Pixel 3 share they could get their hands on the battery.
Long story short: Google is not fixing broken Google Pixel 3 and Pixel 3 XL units itself, and it's really sending people off to uBreakiFix. Our local uBreakiFix is currently out of stock and expects to get repair components – except the battery – for the Pixel 3 or Pixel 3 XL for the future future. That means that my wife's new phone is currently damaged without recourse. (If you live in San Francisco, you can check with Puls, however).
This is not a box, either. There's a handful of reports across the world. One report claims to one month wait to get their device repaired. Another quotes uBreakiFix is not being able to get the necessary adhesive to reattach the back glass. This is clearly a widespread problem.
(To be clear, if you are having problems with your Pixel 3 that are not accidental damage and would be covered by warranty, I'm talking about uncovered damage if that was not obvious.)
All things considered, this is a poor customer service for a company that is made of fragile glass at a price that is arguably a premium. Presumably this will be done soon, but for now, it's not a great time to be a Pixel owner who made this all-too-common mistake. Put a case on your Pixel 3 or Pixel 3 XL if you do not want this to happen to you.
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