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After users complained that Gmail's smart answer was not so smart, Google announced that it would soon give desktop users the ability to disable AI-based functionality. Although the time-saving feature relies on on artificial intelligence to provide short responses based on the context of the electronic message, users have complained that the first iterations of Smart Reply frequently offered useless or inappropriate suggestions. The first iterations of Smart Reply have often suggested "I like you" and "Sent from my iPhone" as possible responses to e-mail messages.
Despite the complaints, Smart Reply seems to be in fashion. The Wall Street Journal reported that Smart Reply was used on more than 10% of all Gmail messages sent, which is a significant number since Gmail has more than a billion users. The newspaper also noted that in the coming weeks, Google will provide desktop Gmail users the opportunity to unsubscribe from Smart Reply. Google already offers users of the Gmail app the ability to disable it.
Although Smart Reply was launched at the beginning of the year at the same time as Google's Gmail redesign, this feature was present about a year ago for Gmail users using the inbox service. Google said that 12% of inbox users had used the smart feature, asking them to make it available to more users. When Google released Smart Reply from the inbox and on Gmail, he said he modified the algorithms to make the suggestions more natural.
"Based on our review of the use of Smart Reply in Inbox and our thoughts on how humans learn and use language, we have created a new version of Smart Reply for Gmail," wrote Google. research blog at the time. "This version increases the percentage of usable suggestions and is more algorithmically efficient."
Google says that by using a bot to analyze your messages, it can apply machine learning to improve smart response and make better, more personalized recommendations in the future. And while suggestions may improve, for group emails, Smart Reply may not be able to tell you if you want to reply to someone or all participants in the thread.
For users who like smart answer suggestions, Google is looking for ways to bring this feature to other email apps on its Android platform.
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