Some players say that some Starlink copies purchased at Best Buy do not include the game.

A number of Best Buy customers having purchased Ubisoft software Starlink: Battle for Atlas The starter kit for Nintendo Switch has received boxes containing everything but the actual game. The publisher says that he is investigating.

As mentioned in our Starlink Buyer's guide, the missing games began to make their appearance on Tuesday on the Subreddit Switch, the day of the game's release. The boxes would apparently contain the physical toys and the controller's handle needed to play the game. Space, from toys to life, but lacked any kind of game cartridge or code.

According to the Redditors and several emails received via KotakuThe issue of missing games seems limited to the Best Buy electronics retailer. Many said that they managed to get a replacement from the retailer, although we saw a report on the replacement copy that did not contain the game either.

We contacted Best Buy about the situation and we were told that the problem was up to Ubisoft. When asked to comment, a representative of Ubisoft proposed Kotaku the following statement:

"We learned that a small amount of Starlink: Battle for Atlas Starter Packs had been shipped without a copy of the disc and / or cartridge. We are currently studying the scope of this problem and the potential solutions. "

The company urges customers to receive a copy of Starlink without the game inside the box, contact Ubisoft customer service at support.ubi.com address.