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Car pooling services, like Uber, have undeniably facilitated travel in the city, but there are unique circumstances where it is much more convenient to hail a taxi. As a quick example, trying to find an orderly Uber after leaving a crowded event like a concert can often be an exercise in frustration. Even trying to connect with an Uber driver on a crowded street can sometimes be difficult.
In light of this, Uber today announced a new set of tools as part of a broader effort to make the vans more efficient. for both pilots and pilots. Such a tool is called "Spotlight" and allows users to turn on their phone with a distinct color, they can make waves around a pilot who looks for them among a swarm of people can easily get them out of the crowd. As Uber notes, drivers will receive a message as to which color they should be on the lookout.
A new application tweak that Uber is deploying is the ability to communicate more effectively with a driver. Although it is already possible for drivers and passengers to communicate via SMS or phone, Uber has made the whole process more convenient by allowing communication within the application itself. What's more, drivers and passengers can enjoy pre-filled messages such as "I've arrived."
Uber adds:
To help you communicate with your driver without distracting your attention from the road, we're going to I did send a simple message. Now it's even easier to share a tip ("I'm wearing a red jacket"), or to send your driver a quick pre-filled update like "just being there" with just one tap. We have designed collection messages to encourage safe driving: your messages are read aloud and drivers can simply press to answer.
Finally, Uber today announced a guarantee of availability for users who plan a pickup in advance. like when you go to an airport to catch a flight. If it turns out that you arrive at your destination later than initially indicated, you will receive a credit for your next outing.
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