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Affected customers see their Apple watches stuck on the Apple logo loading screen after the launch of watchOS 5.1 update.
Some customers who contacted Apple first said that the update could take a few hours, but several people found no progress after three hours or more. Of MacRumeurs Bazooka-joe player:
Thus, my 4 sssb series remained stuck on the installation of version 5.1 for an hour and a half without anything visible on the watch, except for the white and brilliant Apple icon. Please contact Apple Support who said they are receiving calls from other people who are experiencing the same problem and advised me to leave them for 2 to 3 hours. WTF Why does an update supposed to take 10 minutes take between 2 and 3 hours?
It seems that the users concerned have Apple Watch Series 4, the most recent Apple Watch who was released in September.
Some MacRumeurs Readers have announced that Apple would send replacement watches to affected people.
All customers who have a Apple Watch Series 4 had problems installing the watchOS 5.1 update, but as a precautionary measure, it is worthwhile to suspend the download and installation of the software until Apple offers a solution. Apple did not shoot the watchOS 5.1 update for the moment.
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