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Microsoft has modified its Feedback Hub tool for Windows Insiders after finding that many testers have already reported the same file removal issues that prompted Microsoft to stop the Windows 10 October 2018 update.
Rather than having to extract the update from Windows 10 version 1809 after making it public, Microsoft could have solved this problem if only its engineers had noticed several Windows insider reports on Microsoft. Feedback Hub regarding data loss after upgrade.
In a short note published with the announcement of the resolution of the problems, Microsoft revealed that she had also added a new feature to Feedback Hub, which allows Windows Insiders and users to report the severity of problems that They share with Microsoft.
"We think this will allow us to better monitor the most important issues even when the volume of comments is low," said Brandon LeBlanc of the Windows Insider Program Team.
"You can now indicate the severity of your problem and its impact on your experience when sending new comments."
Microsoft argues that the loss of reported data represented "one hundredth percent" of the 1809 version installations.
Nevertheless, as he acknowledges, any data loss is very serious and if such incidents were reported during the 1809 preview phase, it would have been better to resolve them before publication with users who are waiting for them. bugs from unstable versions.
LeBlanc does not explain how the severity index system will work, but it could help solve the problem of low volume reports buried in the feedback hub, which may have failed in two respects in this case .
The Feedback Hub builds on the upward vote to allow users to state that they have encountered the same problem as that described in an existing report, instead of creating a duplicate report.
However, reports are only voted on positively if users search for a problem, identify it as common to their problem, and then vote on it.
Last year, Microsoft also added a feature called Collections to the Feedback Hub to automatically group common reports. This feature should solve the problem of users who do not identify common problems.
The Collections feature groups common reports and adds all positive votes to each report.
However, as noted by Rafael Rivera, Microsoft observer, there are "tons of reports in Feedback on data loss during upgrade" to version 1809, and the reports were neither voted on by users, nor grouped in Collections, which resulted in burial of very serious problems.
"There are a lot of reports of negative votes down, and Feedback Hub's automatic collection failed, so they were overwhelmed by the noise," Rivera wrote, adding that solving the problem is a "difficult problem." ".
Microsoft has promised to monitor all comments regarding the loss of data from the Windows Insider community with "greater vigilance" before republishing Windows 10 version 1809 to the user community.
Microsoft first deploys the corrected version of Windows 10 1809 to the Windows Insider program members in the Slow and Release Preview rings.
Users of the comment hub can now report the severity of a problem and its impact.
Image: Microsoft
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