Your call is very important to the Google robot and will be answered in the order received – BGR

Google knows that none of us particularly likes dealing with customer service phone calls. That is why the tech giant thinks that his Duplex AI – which looks so human and can mimic the quirks of human language so much that it's almost scary – would be a perfect addition to the centers of the world. calls. To take, you know, humans from this equation.

Google has invited technical journalists in recent weeks to visit restaurants on both coasts to test Duplex in this context. Now, there is a report from The Information which says that call centers are another center of interest than the companies that use them to make simple appointments yourself, make reservations and so on. And a large insurance company in particular is in the early stages of the test.

What Google CEO Sundar Pichai did not mention at the first launch of Duplex at I / O in May, notes the site, "It's that the technology could be more than just" A simple tip to help users save a little time on bookings.Some big companies are in the early stages of testing Google's technology for use in d & # 39; 39, other applications, such as call centers, where it could replace some of the work done by humans. "

the call center or with this insurance company would be a version from what we've already seen with Duplex – namely, make simple calls and requests and pass things to a human if things get complicated

Google, to make sure, has already re-equipped the way Duplex interacts on calls a little since show it to I / O. It was not immediately It was obvious during these first demo calls that people knew that it was a robot that they were talking to at the other end of the line. That's why in the restaurant demos hosted by Google at the end of June, Duplex was now presented as an automated Google reservation service and noted that the call would be recorded.

One of the features of Duplex that has attracted so much attention is the way the voice not only sounds so naturally human – it also includes intermittent breaks, "ums" and "ahs" that appear in the normal conversation. At least a report notes that the first Duplex tests turn over-fired people into a more robotic voice, which is why it rings and acts as it does.

In the meantime, the day seems to come Soon, when you pick up the phone to make this terrible call to customer service, only to be met not by a harassed hourly worker, but by a silky computer system at the l? other end that does not ruffle, is very useful and quickly gets you what you need. Until, you know, his human master must intervene.