Utah healthcare workers reflect on 2020, look to 2021



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SALT LAKE CITY – It has been a year like no other for most professionals, but especially for those working in healthcare.

All the bad from this past year will be remembered because, at the very least, 2020 has shown us what real heroes look like.

Not movie stars, athletes, or even social media influencers. Instead, people who look like Mackenzie Visentin.

“One thing I’ve learned this year is how adaptable and resilient nurses are,” she says.

Visentin is a nurse manager at Alta View Hospital and takes pride in how her team and all of the healthcare workers handled a year they don’t really teach in medical school.

“My team chose to have a good attitude through this challenge,” said Visentin.

Sometimes having a good attitude was a challenge in itself.

“There were days when we were on our last nerves, very stressed – the fuses are very short,” said Breno Rodrigues, physiotherapist at Intermountain Healthcare. “But I think at the end of the day we came together as caregivers, as a group of humans who care about other humans and it reminded us why we have become health care providers.”

Many of them said that the love and support they received from the community helped them.

During a year as difficult as for doctors, they also said they learned a lot in 2020.

“One thing I’ve learned this year is how resilient people can be and how pain can sometimes bring out the best in people,” said Cathie Randle, house manager at the hospital. Alta View.

“I think I’m the proudest of my coworkers, from our emergency room to our room nurses, everyone,” said Chris Taylor, CT technologist. “We work hard every day to take care of our patients who are really sick.”


One thing I’ve learned this year is how resilient people can be and how pain can bring out the best in people at times.

–Cathie Randle, Alta View Hospital


A new year, however, always brings new hope.

“My wish for next year is to end this pandemic,” said LeAnne Blair, nurse manager at Riverton Hospital. “So that I can see my friends again.”

“I hope our communities are vaccinated enough so that they can open businesses and be safe with their families again and get our lives back to normal,” Randle said.

The response to the COVID-19 pandemic has been politically controversial.

But for as divisive as the coronavirus, masks and vaccines have been and continue to be, perhaps Jake Elkins has everyone’s best wish.

He works in labor and delivery at Alta View Hospital and sees new life entering this world every day.

“I hope we can all come out of this situation and learn and overcome our challenges in the future,” he said. “My wish for next year would probably be that we learn to come together as a human race and overcome our differences.”

It would be heroic for everyone.

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