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Dozens of clients of Midland Savings and Loans Limited besieged the company's premises yesterday morning to withdraw their savings after a video of a police officer having abused a client from the company emerged on Thursday on social networks
. They camped at the company's Shiashie branch as early as seven in the morning yesterday to withdraw their savings, but began to disperse around 9 am when they were informed by company officials that it was closed for business.
8:30 am for routine business, customers told the Daily Graphic that they had reported early to avoid being hijacked by company officials.
Customers became agitated when news informed them that the branch would not be open to business yesterday
It took police intervention to restore law and order.
Despite the intervention of management and security personnel, some clients continued to stand outside the premises until noon, in the hope that the bank could eventually open its doors.
Branch
A customer service manager of Midland Savings and Loans Limited, Mr. Albert Ransford Nyarko, He told reporters that the workers at the financial institution had received death threats from some of his clients and unknown persons.
He said that the management had seen the video unfortunate and had taken steps to prevent such an incident from happening again. He condemned the incident and said the company valued its customers and would do everything possible to continually protect their interests.
He therefore pleaded with the bank's customers and the public for them to accept the bank He stated that the company, which had existed for 20 years, had never encountered such a problem.
million. Nyarko said that it was not a problem. Believing that the bank was facing liquidity problems and, therefore, gave badurances that the clients' savings was safe.
Chief of Police
Commander of the Airport Division of the Ghana Police Service. Police Superintendent Edward Asante told the Daily Graphic that the police had been seconded to the Shiashie branch to restore law and order and protect valuables and human lives [19659014]. to appease lugubrious customers. We have enough men to ensure security, "he said, pointing out that" the police will be on call until calm returns to the bank. "
According to him, most bank workers did not show up working yesterday for fear of being attacked
Dissatisfied customers
Two customers of the bank told the Daily Graphic about the difficulties they had encountered in recent weeks in trying to withdraw their savings 19659003] Mrs. Helen Akorli, a beautician, said that she had tried, in the past three weeks, to withdraw her 7,000 GH ¢, but that she received 6,000 GH ¢ over a period of three weeks
The bank yesterday withdrew the balance of GH ¢ 1,000 but it was said that she it was closed until today.
She told the Daily Graphic that she would be at the bank the first thing today to withdraw her money.
Mrs. Victoria Hector, a seamstress, said she'd been at the bank last Thursday at wi She said a see later learned that a client had been badaulted the day she went to the bank to withdraw her money
. she would be at the bank today to withdraw her money.
Other clients who spoke to the Daily Graphic under the guise of anonymity said that they would not stop going to the bank before receiving their money.
Suspension
Meanwhile, five staff members of the Midland Savings and Loans Company, witnesses to the client's aggression, Ms. Patience Osafo, by police officer Frederick Amanor, been suspended pending the opening of an investigation. The suspension followed what the company's management described as "failure" to handle the situation the way it was formed.
"Management has initiated investigations and all parties involved will be treated in agreement. e with the law. We do not approve of what happened and condemn it in no uncertain terms. It's unfortunate, but our staff is trained to respond to clients' needs in a professional manner, "said Midland Assistant General Manager, Mr. Isaac Mensah, in an interview with Daily Graphic
. He stated that the incident involving the police officer was regrettable and unjustified.
He unreservedly apologized to Ms. Osafo on behalf of the company and stated that she had, since last Friday, to personally contact her to apologize to her but that she Effort was yet to bear fruit.
"We have been at her house, we have called the number that she provided in our database, but that's someone who chooses and says that she's n & # 39; Is not there or the phone is off, we want to apologize to him, we are deeply sorry for what happened, "said Mensah
adding that the company would compensate Ms. Osafo for the an unfortunate incident that discredited the name of the company.
Presidential Mention
Meanwhile, Ms. Osafo received a presidential mention last week when President Nana Addo Dankwa Akufo-Addo condemned the aggression that was inflicted on her.
The president, during a tour of the northern region, said: let's say here that police are supposed to protect citizens and not to attack them. "
He said that the Inspector General of Police (IGP) had his support to sanction the offending officer, and to ensure that the incident did not happen again. [19659003"Isupport100%ofthemeasureshehastakensothatwecanpreventtheproliferationoftheseincidents"saidthepresidentinresponsetoastatementfromthepolicedepartmentthatstepshadbeentakentobringLieutenant-ColonelAmanortoBook
Social media aroused indignation when a video showing police officer badaulting Ms. Osafo emerged.
L & # 39; incident, occurred at the Shiashie branch of Midland Savings and Loans Ltd., sparked emotions
.The video of less than three minutes became viral on all social media platforms less than an hour after its release
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