[ad_1]
"When we introduced ICE to HITEC in 2009, it was introduced as a revolutionary system for monitoring the concierge and back-end in the room that allows for customizing the experience, service and the Customer customization in hotels and resorts, "he says, real-time entry equates to additional revenue opportunities and staff efficiency gains.Today, Intelity is a unique source for guest solutions, including mobile and web technologies that turn travelers' personal devices into customer service tools from around the world and room innovations that not only enhance the stay experience, but Generate revenue and boost satisfaction and loyalty Be named the "Official Provider of Mobile Technology and Room in the Forbes Travel Guide" of 2018 n 39 is one of our many achievements. I am so proud of our team and I am honored to serve such an impressive list of growing customers. We could not experience this level of growth and success without you. Intelity will never be out of date because we are constantly evolving. In the coming decades, we will continue to be agile in meeting the needs of the market by developing even newer technologies. "
Since its inception, Intelity has established a global presence with locations on six continents in more than 750 hotels, with more than 150,000 guests using more than 150,000 guests worldwide through mobile and in-room technology. More than 4,000 employees work with the Intelity Client Services Platform and have developed more integrations with leading hospitality providers.
Here are some of the most notable achievements of Intelity:
- 1st In-Room Touch Technology – In 2009, ICEtouch, the first virtual concierge installed in the room, was put into operation.
ICE won the title of Second Most Innovative in Technology 39, the hotel business of the year 2009 by HTNG, the highest technology customer service innovation of The Yea.r category the following year, it won the title of 'Technology d & # 39; accue he is the most innovative of 2010 ".
- First Mobile Technology Guest-Service – In 2010, Intelity's ICEmobile entered the market as the first custom-made application. tools to include complete interactivity with all key areas of operation on and off the property. It allowed iPhone users to download the ICEmobile app before setting foot on the property. With the application, customers could enjoy the same functionality provided via ICEtouch without having to stay in their room or find a computer.
- 1st touch tablet in the room – The same year, Intelity unveiled ICEcanvas to coincide with the launch of Apple's iPad. This tool allowed hoteliers to place tablets in their bedside or office room to replace the big computers in the room. Today, this product is known as ICEbedside.
- 1st interactive guest service on a TV – Also in 2010, Intelity brought ICE to bedroom TV. ICEtv has turned television into a self-service system for customers, helping hotels to increase revenue, reduce operating costs and increase customer satisfaction.
- First mobile business application: Conrad Concierge – In 2012 Hotels & Resorts to develop Conrad Concierge mobile business platform. The application has brought together the brand's 23 hotels worldwide in one user experience. The following year, Conrad Concierge gets the coveted Hospitality Technology Visionary Award.
- The first multi-tenant solution Via Mobile – In 2014, Intelity became the first company to offer hotel services on room shelves and personal guests. ICE-connected devices hosted on the MICROS Commerce Platform ™ (MCP). With MCP, hotels can integrate with several selected solutions via a single management module.
- 1st to offer extended hotel service features on Apple Watch – In 2015, Intelity becomes the first solution provider to add operational features to the Apple Watch. ICE sends notifications on the guests activity and requests directly to the hotel management and staff on the Apple device.
- 1st Tablet for Full Service and Limited Hospitality Segments – In 2016, Intelity released a new touch pad developed for years from global customer reviews. The tablet offers high-definition viewing of enriched web and multimedia content with the 12-inch IPS 1280×800 screen.
In 2017, Intelity developed several new technologies for hoteliers and guests, including the Wrangler Mobile Device Manager that allows hoteliers to manage on-site mobile devices and tablets used by guests and the staff; a new mail portal Mercury that allows customers to make inquiries to hotel staff via the courier channel of their choice, that it is SMS or social media; MiKEY Mobile registration, mobile key and mobile checkout that integrates with low energy Bluetooth locks; and, ICE: Mobile Dining a tool that offers a dining experience out of the room for guests who use their mobile device during their stay at the hotel. This year, Intelity launched ICEvoice an ambient technology that allows customers to talk about commands to request services and control the room environment, including lighting, draperies and the temperature
19659017] Also last month, Intelity announced a merger with KEYPR, making it the most mature enterprise platform available in the travel industry covering all points of Travel contact of customers and hotel employees. Under the name of Intelity, the combined company will be by far the widest, most integrated and most comprehensive docking platform on the market. The expected result of revenue synergies and the combined supply of platforms creates a mbadive separation of the closest competitors to the segment.
"This important and strategic merger could not have happened at a better time," Adelson said. "What better way to enter the next decade of service than to provide a full set of integrated and valuable solutions and services to the hotel and adjacent industries." Intelity is moving, and we are in a better position than ever to pave the way for the integration of mobile technology and guest engagement. "
Source link
