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If you thought that the controversy surrounding Fallout 76 ended at the game itself, you will be surprised. Bethesda is now in trouble with fans for having promised a canvas sports bag in its $ 200 Power Armor edition (£ 156), and instead a cheap nylon replacement.
Bethesda has now apologized and promised to donate 500 Atoms customers (the game currency of Fallout 76) in compensation.
The basics of bag-gate began last week when recipients of the Power Armor edition noticed that something was wrong in their luxury package. Customers began publishing comparisons between the promotional material of the edition and the one delivered, and claimed that Bethesda had modified the description of the bag on the site after having started to file a complaint. Actually, the official Bethesda store now indicates that the bag is made of nylon, but the image still indicates "canvas", as does the Amazon list of the product.
I made this comparison on the first day of the launch, the photo on the left being still on the site at the time pic.twitter.com/tRnnOSIFNY
– MrFive2Five (@ MrFive2Five) November 21, 2018
Already enraged by what some have described as Bethesda's attempt "cover their tracks", the affected customers have posted several screenshots of customer service responses, one of them being an incredibly short response telling the customer: "the bag presented in the media was a prototype and was too expensive to manufacture and we do not plan to do anything about it. "
For those who hope that @ Bethesda was going to do something about the "canvas" bag provided with the @Fall 76 Power Armor edition. Bad news. @BethesdaSupport @BethesdaStudios #notcanvas #fake pub pic.twitter.com/YylasB9Ojp
– krcm0209 (@ krcm0209) November 21, 2018
Answer: I had … so, during the many months leading up to the packing and shipping of our editions, they could not let people know that they were not going to work. were not happy @DCDeacon @ Bethesda_ANZ @Fall @bethesda pic.twitter.com/C8p5oIgV7Q
– Aidan Aka – The Geek Quilter (@LanternCupcake) November 22, 2018
Bethesda has since confirmed that this email was real, but insisted that his answer was "incorrect". The company opted for a nylon briefcase "due to lack of materials," Bethesda said. With respect to the customer service staff member behind the brief response above, Bethesda stated that it was "a temporary contract employee and not directly employed by Bethesda or Bethesda Game Studios".
Unfortunately, due to the unavailability of materials, we had to switch to a nylon carrying case in Fallout 76: Power Armor Edition. We hope this does not prevent anyone from appreciating what we consider to be one of our best collector editions.
– Fallout (@Fallout) November 28, 2018
In an attempt to resolve the situation, Bethesda now offers the affected customers 500 compensating atoms as compensation and has created a support page for those who have purchased the Power Armor Edition. In real money, a pack of 500 atoms can be bought for £ 3.99 – but as many have pointed out on social networks, this (ironically) is not enough to buy the in-game version of the outfit provided with the canvas. bag, which costs 700 atoms. Whether you get fabric or plastic when you remove it, it still has not been confirmed.
We understand and respect the fact that the power armor edition bag is disappointing. We are sorry. Please contact Bethesda Support to provide proof of your CE purchase. They will help you to give 500 atoms to your account.
Please visit: https://t.co/TJBMjYaph0
– Fallout (@Fallout) November 29, 2018
Ironically, 500 atoms will not buy you even the Fallout 76 factor skin that contains a canvas bag (it costs 700) pic.twitter.com/UCN3kXYDmn
– Chris Livingston (@screencuisine) November 29, 2018
Although Bethesda has finally declared itself clear, it is still unclear whether this move will be enough to calm fans who have lost several hundred dollars on what was supposed to be a deluxe version of the game. Talk to LanternCupcake – l & # 39; one of the customers having posted a screenshot of the message of badistance – it seems that this is not the case.
"I was quite disappointed after paying nearly $ 300 Australian dollars to get an item of such quality, so that they knew they would be aware of the change in the last few months," he said. he said. "I think that they should keep what they promised: a canvas bag, I do not want compensation or anything like that, I just want what I bought." "
Online too, the reaction to Bethesda's actions remains extremely negative. As SenorBeef, a Reddit user, points out, donating virtual currency has no direct costs to Bethesda. "Why not give people $ 50 or even $ 100? A $ 5 refund real would seem insulting, not to mention $ 5 in virtual currency," they added.
It seems that the only thing that Bethesda has procured is new public relations issues. Judging by the reaction so far, the bag's door may remain in abeyance for some time.
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