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It is the turn of OneDrive to get beaten with the stick of failure while the service collapsed this morning.
Problems started to appear around 08:00 GMT as users across Europe connected, waiting to find their files. They then found the image of a bike with a puncture or a fallen ice cream cone. Oh, guys!
@onedrive I can no longer access my account via the web because Outlook has received an update. All I receive the following message pic.twitter.com/PbPfIjIYbJ
– Mandy Sheridan (@MrsSherrec) November 29, 2018
The fact that Microsoft has a wide variety of images to illustrate failures will be uncomfortable for users who depend on the cloud storage system.
OneDrive is Microsoft's answer to DropBox and its ilk, allowing users to store files (up to 1TB for an individual Office 365 subscriber) on Redmond's servers and sync them with their devices or d & # s; 39; access via a web client.
Except that now is not the case. We checked the situation at Vulture Central and found that, yes, the synchronization was stopped. If it was possible to connect to the web portal to look at the files in a teasing way, trying to open them would cause an error.
Even local Office 365 applications, such as Word, are not happy, reporting errors when backing up documents because of the inaccessibility of cloud storage. The experience is a lesson on the consequences of too much dependence on the cloud.
For me, it's the same, get the "problem is happening" on the website, the onedrive application stays stuck during login and the Word documents whose opening has not not downloaded and those that have not been diverted to offline applications. #OneDrive
– Maikel Akkermans (@MaikelAkkermans) November 29, 2018
Microsoft's OneDrive support port has spent the beginning of the failure to be denied, asking users to clear their browser's cache and cookies to sort the problem while avoiding seeing the tsunami screams of afflicted customers.
Hi! Let's team up to solve this problem. To begin, can you tell us since when did the problem start? Have you tried to clear the cache and cookies of your mobile browser? We are waiting for your answer.
– OneDrive (@onedrive) November 29, 2018
He has since updated his support page and admitted that, damn it, there are problems. The team "examines the system telemetry to isolate the source of the problem and determines the following troubleshooting steps" and promises an update at 11:30 UTC.
Little comfort for those who rely on the service as a substitute for sending files via email or as an alternative to transporting a USB data stick.
We of course contacted Microsoft to find out what was happening and we will update any response. ®
Update 12:00 UTC to add:
It seems that OneDrive is slowly coming back to life, with some users reporting that they have successfully accessed their files. Microsoft considers that a "network problem" is to blame, as is the rerouting of user connections around the problem.
A Microsoft spokesman said The register"We have solved a problem that prevented some European customers from accessing OneDrive files and folders."
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