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One MUM claimed that the airline's staff had made fun of her daughter and then social media, because she called Abcde.
Traci Redford says that an agent of Southwest Airlines at John Wayne International Airport in Orange County, Florida, laughed after reading his five-year-old's boarding card.
KABC TV
She added that the agent had even posted a photo of the boarding card on Facebook so that other people could make fun of the mockery, reported ABC7.
Abcde – pronounced "ab – city" – and his mother were taking a flight back to El Paso, Texas, a few weeks ago when the incident occurred.
The girl is suffering from epilepsy, so it is given priority to ship, but her mother says that the agent started laughing at his daughter.
"The door officer started laughing, pointing to my daughter and me talking to other employees," Redford said.
KABC TV
KABC TV
KABC TV
"So, I turned around and said," Hey, if I can hear you, my daughter can hear you, so I would be grateful if you would stop. "
"While I was sitting there, she took a picture of my boarding card and chose to post it on social networks, mocking my daughter."
She said the publication on Facebook had been brought to her attention and that she had complained to the airline.
Redford said that his daughter had been hurt by what had happened.
"She said" Mom, why does she make fun of my name? "And I said everyone is not nice and everyone will not be nice and it's unfortunate . "
Southwest Airlines stated that the employee in question had been contacted but declined to say whether any disciplinary action had been taken.
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"We offer our sincere apologies to the family.
"We are very proud to extend our southwestern hospitality to all our guests, which includes living by the rule of gold and treating each person with respect, in person or online."
The publication on Facebook "does not indicate the care, respect and civility we expect from all our employees".
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