Viagogo forced to "revise" ticket sales as regulator obtains court support against company



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Viagogo, the ticket retailer, agreed to "reshuffle" its way after the regulator took legal action against the site for violating consumer protection rules.

The Competition and Markets Authority (CMA) said the High Court's ruling was "a victory for anyone who decides to buy a ticket via Viagogo".

She started legal action in August, fearing that Viagogo's customers would be kicked out because of restrictions on some resold tickets.

Other concerns related to the fact that consumers were not informed of the seat they would occupy, misleading information about ticket availability, the difficulty of recovering money and ticket offers that the seller did not own.

Viagogo must comply with the court order allowing it to address these concerns by mid-January, ie the same delay as for other resale sites that have already agreed to change their practices.

CMA President Andrea Coscelli said, "This court decision is a win for anyone who decides to buy a ticket via Viagogo.

"We have made it clear throughout our survey that people who use these resale sites need to know the basics before disposing of their hard – earned money, including the seat they will occupy and re – hire. there is a risk that they will not end up at all in the event. " .

"Viagogo has accepted a complete overhaul of its site to ensure that it complies with the law, like other resale sites that have already signed commitments to improve the information they offer and offer people a fair treatment. "

Last November, the CMA cracked down on four secondary ticketing websites, including three – StubHub, GETMEIN! and Seatwave – are committed to changing their business practices.

A spokesman for Viagogo said: "We are delighted to have been able to work closely with the CMA to reach an agreement that provides even greater transparency to consumers."

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