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Iliad has been on the Italian market for about a month and the very first customers who managed to get their hands on the SIM cards of the new operator are starting to face the first renewal of the unique offer. Precisely in this regard, the operator decided to clarify by eliminating any possible misunderstanding on the renewal date, soothing the concerns of its customers.
Originally, it appeared, in fact, that the date of renewal was fixed one month after the purchase of the SIM card and not a month after its activation. This posed a problem especially for those who had bought the SIM online and had managed to get their hands on it after only a few weeks because of the well – known shipping times. A problem that had increased due to a message sent to customers by Iliad who informed, via SMS, that the monthly renewal would start from the date of purchase of the SIM card. Post corrected then with apologies from the French operator who showed that the month of the offer would start from the activation of the SIM card.
In any case, to always ensure maximum transparency, Iliad, now, emphasizes & # 39; Personal space of each of its customers the date of renewal of the offer. In this way, customers will know exactly when the € 5.99 will be scaled.
However, new innovations appear on renewals. Indeed, MondoMobileWeb reports that the costs for the renewal of the offer would be anticipated compared to the renewal day itself . In particular, Iliad would charge the renewal fee for its tariff 24 to 48 hours before the effective date of renewal of the tariff.
From a tariff point of view, however, this feature does not entail any variation. Until the renewal date, customers will be able to use all available traffic. It is only after the counters that they will reset themselves. So, for those who pay with the remaining credit, it is suggested to recharge the SIM card a few days before the renewal date to avoid problems.
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