[ad_1]
The summer has been synonymous with remodeling for years, Vodafone had already been the protagonist of some contractual changes in recent months.
Now comes a new wave that will probably not be appreciated by affected customers.
operator " of August 3 certain offers will include unlimited minutes and customers will be able to call without limit all national landline and mobile numbers, both in Italy and while roaming in all the countries of the European Union As of September 3rd, these offers will cost [1,959 €] more per month .
All interested customers will receive a communication by SMS and may terminate the contract or move to another operator without penalty or dismantling costs until the day before the increase in the cost of the offer, specifying the reason for the withdrawal "modification of the contractual terms and conditions". [19659002] What does this mean? Some customers already express it publicly.
But from @VodafoneIT that before I receive an SMS to retrieve me and that I activate the offer (Special Minutes 30GB to 7 Euro per month, still can be activated), announcement that it will be reshaped in a month with an increase of almost 30% (it will go up to a good € 8.99 / month), what do we mean?
– Fabrizio Castagnotto (@faquick) July 21, 2018
Among the impacted rates, indeed, there seems to be a lot of winback offers as well as some of those born as a result of l & rsquo; Arrival of Iliad
What to do? Vodafone writes: " Customers who have an offer including phone, tablet," Mobile Wi-Fi ", or who provide for activation fees in multiple installments, will continue to pay, depending on the number of customers. offer, all payments, the residual amounts are debited at the same rate and with the same method of payment chosen.
The right of withdrawal may be exercised free of charge, possibly keeping an offer including a telephone and continuing to pay the remaining installments with the same frequency and the same method of payment on: variations.vodafone.it or sending a registered letter with acknowledgment of receipt to: Vodafone Customer Service, PO Box 190 – 10.0.15 Ivrea , Turin, or via PEC at the address [email protected], by calling Vodafone Customer Service at 190 or filling out the specific form in Vodafone stores, explaining the reason above. "
Share this article e:
[ad_2]
Source link
