TIM implements the artificial intelligence of Amazon Alexa and Google Assistant

With the arrival of the intelligent voice badistant Amazon Alexa in Italy, we are witnessing the proliferation of devices, applications and compatible services.

Now also the telephone operator TIM launches an important initiative based on Alexa.

The project started by TIM and Amazon provides an even more widespread diffusion of Alexa in the homes of Italians. TIM informs that Alexa's Amazon service will allow customers of the operator to receive a wide range of information. Customers have the opportunity to have information about activated services and on the status of the offers subscribed. How to activate also with simple voice commands i smart home services and smart devices on the network.

TIM announced that it had launched a pilot project for theinclusion of Alexa in the TIM Box. It is the primary channel for access to TIM content and entertainment services. With the integration of the intelligent badistant Amazon, Just ask Alexa, via the remote control, to activate a series of functions. For example listen to music, start a game online, choose the favorite TV series, know the latest news. Or to check the devices of the smart home.

TIM and Google Assistant

This is not Amazon Alexa, the only badistant based on artificial intelligence to enter the TIM ecosystem orbit. The telephone company has indeed announced the launch in Italy of a digital help channel integrated with Google Assistant.

To use the new customer service channel, just ask: "OK Google, talk to TIM". Users can use the service to receive information on various aspects of their relationship with the operator. For example, information about your TIM profile, the subscribed offer and the phone credit. This ensures TIM first, the functions will be progressively extended.

"With the new TIM digital architectures, easily scalable and based on open protocols, it has been possible to quickly integrate our services with those provided by the Google platform. – he stated Raimondo Zizza, Information Technology and Digital Solutions Manager at TIM -. The new voice interaction channel, integrated with Google Assistant, enables TIM to strengthen its presence in the context of the multichannel digital ecosystem in which our customers live.".