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SANTA ANA, Calif. – Southwest Airlines apologizes after an airport officer mocked the name of a five-year-old girl and posted a photo of her boarding card on social media, according to KABC.
The girl's mother claims that the officer mocked her name, Abcde Redford, and mocked her as she boarded the plane.
The name of the girl is pronounced "ab-city", according to KABC.
Redford said that someone had seen Abcde 's photo of the boarding pass on Facebook and brought it to his attention.
Redford said it contacted Southwest Airlines about the photo. The airline issued a statement to ABC7 on Thursday:
"We offer our sincere apologies to the family. We are very proud to extend our southwestern hospitality to all our guests, which includes respecting the golden rule and treating each person with respect, in person or online. The position is not indicative of the care, respect and civility we expect from all our employees. We followed up with the employee concerned and, even though we do not disclose the actions of the staff, we use it as an opportunity to strengthen our policies and underline our expectations for all employees. "
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