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More agents, more deliveries and extended opening hours are the method used by logistics companies to combat chaos in online shopping for Christmas.
The week following the so-called Black Friday, November 23, is now considered the worst.
We are talking about Black Friday at the moment and expect more parcels to arrive at Christmas. We hope for the best and believe in the worst, says Teresa Salonen from Stora Coop in Umeå.
More notifications
The store will be strengthened with additional staff and will receive more deliveries per day than usual to handle the flow of parcels. But shelves are expected to be overcrowded.
It will be a bit difficult if you do not get your package back as soon as possible, "says Salonen.
Many packet distributors are committed to increasing the number of frequency notifications to those who have not downloaded their packages.
From mid-November to Christmas, we will send ads more often. We want consumers to pick up their parcels as soon as possible after notification, "said Jonas Lindell, DHL press officer.
Linked Agents
Preparing with the shipping number and identification is an additional factor that facilitates the task of the agents.
Perhaps you could also wish the client, if possible, to visit his representative at times when there are usually people in the store, ie during the day, says Jonas Lindell.
Consumers may also be willing to pick up their parcels from nearby agents other than their usual ones.
If, after a few days, a representative is quite complete, we have routines to route parcels to other nearby agents who can receive parcels, "said Jonas Lindell.
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