[ad_1]
Nathalie Ernstad, 25, from Malmö, planned a family holiday in Örnsköldsvik, where her fiance's family lives. For once, parents of three parents chose to book plane tickets instead of train tickets – to avoid hassle and change. During the Sunday, the plane to Stockholm was to be transported, from where the family would fly to Örnsköldsvik
But it turned out that the flight was becoming more difficult.
A few hours before departure, Nathalie received an SMS from the SAS company that the Malmö plane to Stockholm was canceled – and that more information would come. But when no information came, the family decided to head to the airport.
Private
SAS staff explained that the air travel would not be triggered – but that it should rather go from Malmö to Stockholm by bus in the evening and at night. In Stockholm, the family would stay in a hotel until the flight to Örnsköldsvik disappears.
– We received a hundred crowns per person in food coupons as compensation from time to time. It was not very long, especially since the only thing that was available was wraps and salads – foods that can not be saved at all during a long hot bus trip, says Nathalie. .
There was no hotel reservation
After eight hours of bus, the family finally arrived in Stockholm at two o'clock in the evening. There was a long awaited hotel night.
Photo: Patrik C Österberg / Expressen
– The children have never stayed in hotels before, so they waited impatiently. After all the flights and the food had gone bad, it was at least a positive thing, says Nathalie.
But at the airport there were no staff who received the family as promised. Instead, the parents were looking for the hotel in Arlanda.
After a while, they found the hotel – but there was no reservation on behalf of the family
– Hotel staff said that SAS had just lied saying that we had to stay at the hotel, "says Nathalie. the floor
And since all the hotels were full or too expensive, the family had to spend the rest of the night in Arlanda.
– There were no benches available for children to sleep on suitcases on the floor.
Photo: Private
SAS: "Deeply unhappy"
Freja Annamatz, press secretary at SAS Sweden, says The company is trying to join the family after the reservation dispute.
– In case of delay and canceled flights, we do our best to get the passenger to the destination as quickly as possible. If the passenger has to wait because of delays, we will make sure of course that he will receive food and hotel rooms. In this case, there seems to have been an error, which is deeply regrettable. It seems that the hotel reservation that would have been made has not been made.
She regrets that the family is forced to spend the night at the airport with the infant
– It should not be that, it is extremely regrettable. We strive to take care of our passengers in the best possible way.
The trip lasted 15 hours
But for the Ernstad family who suffered from the mistake, the holidays began slowly
After almost eight hours of flight at the airport, the family could finally take the plane to Örnsköldsvik. The family, which would take a few hours, lasted almost 15 hours.
– I'm so pissed off. We adults do that, but I do not understand, I do not understand, "says Nathalie.
[ad_2]
Source link
