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Dell announced that it had introduced a mandatory password reset for customers after a cyber attack earlier this month.
In a statement, the company confirmed that its network was subjected to "unauthorized activity" on November 9, during which attackers attempted to access customer information. Dell claims that the data was limited to names, e-mail addresses and hashed passwords, adding that there was "no conclusive evidence" that the data had been extracted. The forced reset of the password is described as a measure to "limit the impact of any potential exposure".
Dell gives very little information about the nature of the attack and also did not indicate who could have been behind it. The company is really struggling to point out that no sensitive data has been disclosed and that the situation is under control.
In a statement about the incident, Dell states:
On November 9, 2018, Dell detected and disrupted an unauthorized activity on our network that was trying to extract Dell.com customer information, limited to hashed names, email addresses, and passwords. Upon detection, we immediately implemented countermeasures and opened an investigation. We also retained the services of a digital investigation firm to conduct an independent investigation and hired law enforcement agencies.
During this investigation, we found no conclusive evidence of the inclusion of customer information. In addition, nothing indicates that a credit card or other sensitive information about the customer has been targeted. We have implemented cybersecurity measures that limit the impact of any potential exposure, including the hash of customer passwords. As a precaution, we proactively reset Dell.com's customer passwords to further protect customers and their accounts. No Dell products or services have been assigned.
Image credit: Mashka / Shutterstock
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