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Malaysia Airports Holdings Bhd 
Acting General Manager of the Group (MAHB), Raja Azmi, said in a statement that meeting the QoS objectives was one of the many initiatives taken by the company to improve the customer experience.
"Basically, we want to transform the spirit of our employees and provide them with an unparalleled service culture," he said, noting that the MAHB had recently launched the service culture transformation program "Happy guests, caring hosts".
Launched in September, quality of service was a measure of service performance designed to ensure constant comfort to airport passengers and improve the experience of airport users for stakeholders , did he declare.
According to Raja Azmi, during the first month of application of the quality of service, three elements were measured, namely the cleanliness of the passenger toilets, the state of the staff toilets and the reliability of the bridge Wireless.
He added that the second month saw the addition of five new measured service elements, namely the availability and reliability of the airfield service at KLIA's main terminal, passenger transportation services such as elevators, escalators and walkalators, boarding bridges (aerobridges), the effectiveness of visual guidance at the dock. system for aircraft and readiness of the operator before the time of the aircraft on arrival.
"We are delighted to have been able to continue to exceed the service targets of both terminals, even with the addition of five new service elements, bringing the total to eight," said Raja Azmi. – Bernama
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