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The Telenor fiber optic cable installed at the former E16 in Bærum was severely damaged as a result of road works carried out on Monday. Since then, thousands of people have been disconnected.
– We do not know when the error is resolved. Technicians have to solve a complicated mistake so they can continue night and night. We can not guarantee to our customers that the network will be back on Wednesday, "said Magnus Line, Telenor press contact at Nettavisen, just before 22:00 on Tuesday night.
The mistake has exceeded thousands of Telenor customers in the municipality of Bærum, offline since Monday afternoon.
"It is Østre Bærum who is hit.Customers residing in Kolsås, Østerås, Hosle, Jar, Stabekk and Bekkestua lost the network yesterday because of the demolition of a bridge over the old E16 above Bærumsveien, explains Line.
To linger patiently
Several customers received the following SMS from Telenor after Monday's error.
Tap the Magnus Line contact at Telenor.
Telenor
"The biggest mistake in your area of Bærum is due to damage to Telenor's fiber optic cable due to work on the old E16.
The error is complete and it will not be possible to fix the error today. Our technicians work on mapping alternative solutions. We apologize for the inconvenience caused by the mistake and we will keep you informed throughout the day. "
No alternative
Tuesday afternoon, Line said that Telenor could not provide any guarantee as to the date of return of the network.
– We have no alternative solution. It is sufficient to wait for the demolition work before the Norwegian Public Roads Administration subcontractor can add a new fiber optic cable to the pipes. We apologize for the inconvenience and hope that customers will reconnect as soon as possible.
How are customers paid?
– Telenor has a guarantee Always online. In other words, the customer receives an additional data packet for the mobile phone, if you also have a mobile subscription with us. And all broadband customers receive a 50% discount on the monthly price of the next bill if they contact us.
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