Google proves that Duplex, with robotic links, works even | Tools

Able to create links with merchants through the Google Assistant, the technology has become controversial following media requests regarding the veracity and ethical implications of the tool. Still in the tests, there is no prediction to launch the call to the public.

The protest took place during an event for US journalists. For them, the voice of the Duplex retains the characteristics that impressed and aroused skepticism during the presentation of the technology in May. Among the highlights is the use of natural resources, such as "hum" and "ah" in the middle of the sentences, to avoid artificial contexts.

There are also novelties that contradict the criticisms raised previously, because the system did not specify if the connection was made by a machine. Now, in addition to the presentation of the robot at the beginning of the call, the system announces that the conversation is recorded, smoothing the controversy.

In the tests, restaurant managers attempted to confuse the system, questioning and presenting situations outside the scenario. Still, Google's artificial intelligence has been able to bypbad these situations and stick to the task of making restaurant reservations. Reporters also point out that he was not able to tell when a human operator was in charge of the conversation because of the natural voice and context presented by the robot.

The Duplex was introduced at Google I / O 2018 in May. The exercise, which consisted of a call to mark an appointment at a commercial establishment with the help of a robot, drew the attention of the American press by questioning the veracity of demonstration and the ethical viability of technology.

According to the company, in five calls to a commercial establishment, four can be easily solved with a certain level of automation. Google Duplex will enter the test phase via a select group of users and traders in the United States and there is no public launch forecast.