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The perception of additional charges for the routing of baggage has resulted in changes in the habits of pbadengers who opt for the air route. In order to avoid the tariffs which, according to the civil entities contacted by Agência Brasil are abusive, many pbadengers choose to carry only hand luggage. This, however, has caused some disruption, especially for the elderly, who need to move with suitcases in areas where trolleys are not allowed. In addition, the new rules have not improved the quality of service provided, according to consumer protection agencies.
In this context, the Public Prosecutor's Office, the Brazilian Bar Association (OAB) and the Brazilian Association of Procons have been promoted today. (27) acts against this type of collection at the airports of all federal units in the country. The initiative is part of the campaign Bagagem sem Price
Collection of baggage clearance fees was authorized by the National Agency of Civil Aviation (ANAC) in December 2016 and entered effective June 2017, under the justification of which would result in the reduction of ticket prices. In June, however, Anac reported an investigation in which he reported a 7.9% increase in price for pbadengers.
The promoter Paulo Roberto Binicheski said during the inspection at the international airport of Brasilia that the new rules on baggage did not benefit consumers (19659006)
"This action helps us to see if the consumer has benefited from the new rules.Until now, we found that this did not happen. see is the withdrawal of consumer rights after paying the additional fees, "said the Attorney General of the Federal District and Territories (MPDFT), Paulo Roberto Binicheski.
R $ 2,275 Rate
After Being Due to the excessive weight of the baggage to be checked, the 61-year-old Peruvian Laura Arevalo decided to remove some of these items and put them in hand luggage. As a result, the amount charged for excess baggage dropped to R $ 1.8 thousand.
"It was horrible to see her carry four hand luggage with such difficulty because baggage trolleys are not allowed in the inner area of the airport. As we do not know if she will be able to carry this luggage, we must stay in the lobby until we are sure that she has entered the plane, "said military officer Alexander Stuart, who accompanied the Peruvian traveler with his mother, Maria da Penha Nogueira.
Procon representatives participate in inspections lightning to supervise the collection of baggage baggage at Brasília International Airport (Antonio Cruz / Agência Brasil)
The family remained at the Brasília International Airport for about three hours, amidst bureaucratic procedures for the payment of fees, and until they are sure of the boarding of the Peruvian friend. Laura had already paid $ 300 more for not having to worry about suitcases in the flight connection to São Paulo. "It is a cruel law with people of a more advanced age who have to save money to pay the very high price of health insurance," added Maria da Penha, 65 years.
Benefits of Collection
According to Anac, it will take five years to realize the benefits of collecting these fees, which the prosecutor considers excessive. "It does not seem necessary to wait half a decade to see the result of these additional charges," Binicheski said. He also criticized the imposition of fees for marking aircraft seats.
"Imagine a father and son traveling together. It's not fair for them to have to pay extra to sit together. Even because there has already been a tendency to have only intermediate places, which are the worst, available in advance. This indicates that the best seats have been blocked, in order to induce the consumer to pay them, "said the promoter.
Proceedings against the accusations
The abuses committed by the airlines were already planned by the OAB since the beginning of the year and it has been suggested that consumers bring actions against MPs and PROCON through the ombudsmen on their websites.The announcement of the new rules, according to the President of the Federal District Section, Juliano Costa Couto. "We are only confirming that the prediction that abusive values would be billed was correct. We even detected that two companies doubled the amount of the tariff, which represents a mismatch in the face of the economic crisis, "said the chairman of the OAB-DF
OAB has already taken some measures against this measure.Coto reported that the already identified abusive tariffs generated a new fact that supported a new injunction against the charge.For him, the arguments put forward by the airlines, that the increase in ticket price is due to other items, such as fuel prices and dollar prices, are not enough. "The automation and technologies used for ticket sales have significantly reduced the cost with the employees.
The President of OAB -DF, Juliano Costa Couto, says that the entity will determine if the index of losses, damage and theft of luggage decreased with the new collection (Antonio Cruz / Agência Brasil)
Both OAB and Procon also pointed out irregularities in the balances of some airports, in order to register more weight than luggage. "It also hurts the consumer, who ends up opting for carry-on luggage, helping to fill the compartments and generate insecurity during the flight," adds the OAB manager
. , damage and robbery
. Procon General, Ivone Machado, the perception of shipping costs of the luggage did not improve the service. "We expect that, with the increase in prices, it improves the provision of baggage services, which does not happen." So much is the claims for loss, loss, damage and the theft of luggage have not diminished. "
This was the case with the musician Alexandre Martins. "In addition to raising fares, they have worsened the provision of services because they do not solve the problem of lost luggage, which remains fairly common." Recently, that happened at from a trip to South Africa, in short, nothing has improved with these new rules. "
Martins also criticized the bureaucracy created for collecting the new rate. "It was not only the cost that went up, the bureaucracy also increased.When we forget to pay the fees in advance, we have to pay more at the time of the trip.And if we pay with a debit card, we have to pay even more. "
Costa Couto said the OAB will do an investigation on whether there has been a reduction in the rates of loss, theft and damage to baggage, for whether the fees charged for the routing of baggage have resulted in improved service provided.
The administrative badistant João Batista Martins is also dissatisfied with the new rules. "I only travel with hand luggage, for practical reasons and because it seems absurd to pay so little for so little.It is an abuse.They should improve and reduce the services they provide, but they do not do it.There is nothing positive about this until now. "
Professor Jaciara Soares also seeks to travel with only hand luggage to compensate for the steady increases in air fares. "As the tickets have gone up in price, we have been trying to save money by avoiding paying these fees.The problem is that it is getting harder and harder to get paid. the space in the compartments, because many people have adopted the same strategy. "
Procon-DF director, Ivone Machado, has stated that the complaints against increased baggage fees accounted for the largest number of complaints (Antonio Cruz / Agência Brasil)
Ivone Machado, Procon, the largest number of complaints received by the consumer defense organs is related to the unreasonable increase in the fees charged for checked baggage. "But we also received a lot of complaints because of the asking price for marking the seats," said Ivone.If it is found to be abusive in the l & # 39; The receipt of taxes, the airline may to be informed and, if nothing is done within ten days, fines of up to R $ 6 million may be applied if the continuity of these increases is verified.
19659008] Contacted by Agência Brasil The Brazilian Association of Airlines (Abear) reported that the increase in ticket prices, despite the perception of fees, did not increase. has not been achieved because it is only one of the elements that make up the costs of companies. According to the entity, the price of aviation kerosene has risen by about 50% in the last 12 months, which affects an average of one third of the value of the plane ticket. In addition, Abear adds, the dollar has already grown 16.4% this year, directly impacting business costs.
The entity says that it has not investigated the loss, loss, damage and theft of luggage. With regard to the difficulties that older people experience with their carry – on luggage, Mr. Abear suggests that in such situations, they launch businesses with at least 48 hours' notice in order to ask for them. help to travel. [19659002] Anac also added that the baggage allowance brings Brazil closer to what is practiced in most countries of the world, implementing the most advanced international regulatory practices, and that the measure will result in the "free ride". offers more options of services and prices for the choice of the pbadenger, in order to better meet their preferences and payment terms with each trip.
Edition: Davi Oliveira
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