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US airline Southwest Airlines apologizes because a boarding officer reportedly laughed at the name of a 5-year-old child boarding a plane in Orange County, California . The name of the girl is "Abcde" – it is pronounced "e-cidi", according to his mother, who would have heard the official make fun of the girl.
According to NBC, the incident occurred on November 2 at John Wayne Airport in California, when the manager noticed the "different" name of the young pbadenger.
"The door officer began to make fun of my daughter's name, showing her name and addressing other officials," said Traci Redford, who was traveling with his daughter to El Paso, Texas.
Traci said that he could not believe what he was hearing when other workers also started to laugh, a few meters away from her.
"Then I turned around and said," Hey, I can hear you, so if I can hear you, my daughter too. I wish you could just stop, "said his mother.
The officer even took a photo of Abcde's boarding pbad and posted it on social networks, according to the woman.
Southwest is excused for the spy, claiming that the employee had violated the "golden rule" of "treating everyone with respect. "
" We express our sincere apologies to the family, "says a statement from Southwest Airlines." The post does not indicate the care, respect and civility we expect from all our employees. We accompany the employee involved and, although we do not disclose the actions of human resources, we take this opportunity to strengthen our policies and emphasize our expectations for all employees. "
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