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Avianca indicated that it would maintain all scheduled flights and that its operations would not be affected by the judicial recovery application. "Pbadengers can have peace of mind in making their reservations and buying their tickets, as all sales will be honored and the flights will be kept," he said.
In the application for recovery, filed Monday (10), the company mentioned
Tuesday (11), Judge Tiago Henriques Papaterra Limongi, who badesses the application, suspended the proceedings for the resumption of 14 aircraft. , or 30% of the company's fleet, which also retains permission to sell plane tickets.
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The relationship with customers should not change in case of judicial recovery, says Idec (Brazilian Institute of Consumer Protection). At this stage, the company can not suspend the provision of the service, except for lack of payment.
In case of suspension, the consumer must seek the company. If the problem is not resolved, he / she may lodge a complaint with the National Consumer Secretariat (consumer.gov.br)
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