Luiza, Marisa and Extra magazines are under investigation for undue charges

Procon of Minas Gerais initiated an administrative procedure against Magazine Luiza, Lojas Marisa and Extra Hypermarket.

Procon Inquiry on Luiza, Marisa and Extra Magazines

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Procon Investigating Luiza, Marisa and Extra Magazines for Excessive Credit Card Fees

These excessive fees, according to Belo Horizonte Consumer Advocate's Attorney, Glauber Tatagiba, are included in the bills every months, which means that many consumers would pay without

According to him, this practice is conducted jointly with the bank Itaucard. Indeed, when consumers turn to institutions, they pbad on the problem to the banks. "It's where the push-push begins," he says. The prosecutor adds that there are indications of similar practices practiced by other financial institutions, such as Bradescard. "We are collecting documents to prosecute other commercial establishments with equal behavior," he said.

Companies will therefore have a period of 10 days from the date of notification to present their defense.

What do businesses say? 19659009] According to Veja, Luiza magazine stated "that he was not informed about the investigation procedure in question.In any case, the company points out that its employees are training constant to master the best practices in the marketing of financial services and always inform the customer of any item purchased. "

Extra stated that" she guided her actions in terms of scrupulously complying with the rules and laws The network stresses that its principle is to clarify clearly to the consumer, in a clear and transparent way, the characteristics and the prices of the services available in store. has not yet been notified by the agency and that it will provide all the necessary information on time. "

Marisa says she did not comment on the procedures s judicial. Itaú Unibanco indicates "that it has not yet been informed of the investigation.We reaffirm our respect towards the consumer and we insist that our practices comply with the regulations in force. maintains a permanent dialogue with the prosecutor's office and PROCON and will provide clarification on the regularity of his behavior. "

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Source : See .