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After initiating consultations and authorized financial transactions by WhatsApp, Banco do Brasil (BB) became the first bank to launch the withdrawal service via the courier application.
Withdrawals are limited to $ 300 a day, still in multiples. R $ 10. To initiate the operation, the customer initiates a conversation with WhatsApp with the number (61) 4004-0001 by typing "serve without" or "serve without card". The chatbot (virtual badistant activated by artificial intelligence) will ask the value of the service. It is the customer's responsibility to enter the card's pbadword to confirm the service.
With the code communicated by the virtual badistant, the client must access any terminal. Bank of Brazil. The code is valid until 23:59 on the day of the order. According to the financial institution, the solution is completely secure because the messages are encrypted end-to-end, thus preventing third-party tracking.
With the withdrawal service, BB customers can perform 15 types of transactions via WhatsApp. In June, the bank launched the balances and extracted the queries with the help of the application. In October, financial transactions were launched, with services such as inter-account transfer and cellular recharge. At the end of November, BB began offering the reloading of the single transit ticket to residents of the city of São Paulo. Since 1967, Banco do Brasil has been using Watson, an artificial intelligence badistant developed by IBM.
Artificial Intelligence
Since 2017, Banco do Brasil has been using Watson,, to help employees solve customer problems. In August 2017, the technology began to be used to respond to customer requests on Facebook Messenger. The virtual badistant responds using natural language and is constantly learning according to the user's interactions. In all applications, the client will be badisted by a BB employee if a human service is required.
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