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After delivery of Christmas gifts, it is possible that someone discovers that a toy is defective, that the dress is larger or that the uncle does not like the blouse. Then the time of the exchange, but what consumer rights in these cases?
The right of exchange is guaranteed only in case of vice, according to Procon Carioca. For durable products such as appliances and toys, the claim period is 90 days. For non-durable goods (such as food), it's 30 days. Procon-SP remembers that physical stores are not obliged to perform the exchange.
For those who are mistaken in the size of the present, Procon-SP reminds us that physical stores are not obliged to perform the exchange. . The same goes for cases in which the recipient does not like what he has won.
The president of Procon Carioca, Jorge Braz, warns that if, on the one hand, the company is free to define its exchange policy, it is obliged
Procon Carioca also reports that after the consumer complaint, the provider has 30 days to solve the problem. After the deadline, if the problem persists, the customer may choose to replace the product with another equivalent, to obtain a proportional discount to the price or to obtain the correction of the purchase value.
The gift did not arrive on time [
With the volume of online shopping, many orders do not arrive at the time. In these cases, according to Procon Carioca, the Consumer Defense Code provides that the customer can claim money back from the company and even provoke the trader for moral damages, due to the embarrbadment of do not have the gift on the right date
It should be remembered that purchases made via the Internet have what is called the right of repentance: they can be canceled at no cost to the customer within seven days from the acquisition or receipt of the goods.
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