An avalanche of customer complaints from Caixa Econômica Federal took hold of social networks this Friday (18). They reported that the values would have disappeared from their accounts inexplicably.
According to the G1, Caixa reported that some transactions had been processed late, but many people were furious at the unpleasant fact.
The problem was related to (TED), a type of transfer that, if made during the bank business day, is credited on the same day.
"Three transfers just disappeared like a spell!" Twitter .
I want to know if my money has disappeared from my account from yesterday to today! Three credit transfers TED [email protected] yesterday and today have just disappeared as a magic pbad! For him, Box responded that the error had already been identified and that service would soon be restored.
We inform you that the error is already monitored by our technology sector and that the service will be restored soon. In case of emergency, we ask you to come to your agency. Some Internet users who declared themselves customers of the bank were furious according to certain information.
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A microblog user said that she had contacted via the customer service channel of the bank. and the attendant replied that everything would be back to normal on the evening of Friday night.
I called the SAC, they advised me to take the extract and it seems that it is in Brazil that the cash payment system has not recognized transfers and other things. and that until 9 pm it's normal! According to the lawyer Lívia Coelho, representative of the Brazilian Association of Consumer Protection (Protest), the Brazilian Consumer Protection Association ("Protest") trouble can be configured as an undue payment by the bank, which, according to the Brazilian Consumer Protection Code, gives customers the right to double the amount they had on their accounts, reported Extra.
For this, said the lawyer, it is important to keep the account statement and other vouchers, such as invoices and invoices that have not been paid that day. The best way is to try to resolve the situation extrajudicially, by contacting the bank or, if you can not, Procon or Protest.
She also pointed out that if the client wants moral damages, it will be necessary to resort to the courts.
11.5 billion profits in nine months
Caixa Econômica Federal is a financial institution in the form of a public company. She owns PAN, Caixa Seguradora, as well as the network of lottery house franchises.
According to the publication of Epoca Negócios last November, the institution closed the third quarter of this year with a net profit of R $ 4.8 billion, up 122% over the same period from the previous year.
In nine months, profits reached 11.5 billion reais. According to the report, the figures represent an increase of 83.7% over the same period in 2017.
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