Broadband will have a quality label similar to home appliances

The National Telecommunications Agency (ANATEL) has made operational changes and is no longer an organization that imposes targets and fines to become a regulatory body applying lighter rules ", but which immediately makes the 'Object of a charge in case of non-compliance', According to Tele Synthesis. One of the most important changes is therefore the new proposal for the regulation of telecommunications services, whose proposal has been badyzed for two years.

The quality report now takes into account several indicators . (complaint rate, ANATEL complaint rate, contracted speed guarantee, latency variation, packet loss rate, among others) and, to be up to date, the company must exceed certain objectives set in each of the 14 elements.

According to the new text, the evaluation of broadband will be simpler, with a measure of download, latency and jitter (which measures the delay in the delivery of data in real time ). And replace the targets will be the reference values, which will serve as a "seal of quality", such as the energy savings references in refrigerators.

Change to replace fines with better quality of service

According to Nilo Pasquali Superintendent of Planning and Regulation, Anatel, it is expected that the new quality of service regulation will be ready by July of this year. The changes are based on three pillars: giving more voice to the consumer, boosting investment and allowing each Brazilian municipality and the consumer to know which operator offers the best package for different telecommunication services.

Annual satisfaction survey. ANATEL states

The intention is to replace the fines – which total billions, but a few thousand dollars received, because the majority is judicially – by the obligation to deliver what has been hired. According to Pasquali, the ANATEL satisfaction survey should take much more weight in the new quality label and there will be monitoring cycles. Thus, if the rules are not respected, companies improve their indicators.

with less than one million customers in the broadband sector, will not be included in the rules, but will be able to take action and spontaneously communicate the information to ANATEL. Disclosure of this information could be a competitive advantage for these companies. "Young children often have better care and may want to participate in the process to make the quality of their services known," commented Pasquali