MPSC Opens Investigation to Discover Presumably Irregular Increase in Small Bills | Santa Catarina

Celesc (Central Schools of Santa Catarina) justifies the fact that the change occurred because of the higher energy consumption recorded during the reading period in each consumer unit.

The MPSC convened Monday a meeting between Celesc, the protection program and consumer protection of municipalities and states (Procon), to verify the measures taken to help consumers injured.

Later this afternoon, the MPSC announced its intention to send a letter requesting explanations to Celesc, which should prove that there was an increase in consumption due to high temperatures and on vacation.

If this does not happen, the MPSC can step in and perform a technical badysis to determine if there was a misunderstanding in the Celesc collection system during the period.

Consumer Complaints

Many consumers have been complaining since the beginning of the month of lower bills with higher rates. Some people even claim not to be at home during this period and that, in this case, the costs have increased.

Celesc recalls that the rate of electrical energy has not been adjusted since August 2018, date of readjustment Celesc's annual make, and encourages customers to carefully check the consumption history and the reading period of the invoice received.