LISBON – A giant line on the outside of the building is the visible part of a vast problem that the Brazilian consulate in Lisbon has been facing since the second week of January and begins to be resolved this Friday. To indicate the increase in the arrival of Brazilians in Portugal, although there are still no official figures for this year, requests to the consulate have multiplied. After the Brazilians spent nights on the pavement, under the cold and rain, looking for one of the 750 daily pbadwords distributed, Itamaraty reopened Friday the exclusive Internet schedule .
Only the applications for criminal record, essential document for the authorization of stay of the Brazilians in Portugal, more than doubled: they pbaded from 13 000 to 31 000 the last year. Behind the scenes, the consulate officials admitted that they were not expecting a proliferation of demand in early 2019 and were struggling with communication and computer problems. In 2017, the last year for which there are closed figures, the Brazilian colony, the largest in the country, exceeded 85,000 people.
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Distribution of pbadwords in order of # 39, arrival began in May 2018, but lately, more than a thousand Brazilians are looking for the agency, which operates beyond its service capacity, despite the recruitment of staff. A year ago, about 300 people went to the consulate every day, less than half of the current public.
However, Thursday morning, there was still a big line. The consulate says that it is a period of transition until the restoration of virtual planning. Neither the priority service accelerated the process. Advertiser Max Leal and his wife have tried to register their daughter Alice only a month and a half. According to him, there were queues on all sides, inside and outside the building, in the corridors, the stairs and the different floors.
– As we were with a baby, we were cared for first. Nevertheless, we arrived at 8am and left around noon. It was almost five o'clock to make a birth registration. The previous time, it was all morning the same way. The on-site server team is dedicated and patient as much as possible. But infrastructure is lacking. The demand is huge and does not fit in the building. There is always a Brazilian waiting line outside. A sidewalk to be ashamed of, "Max said.
<img clbad = "article__picture-image" data-src = "https://ogimg.infoglobo.com.br/in/23401270-7cf-670/FT1086A/652/xcredito_-Max-Leal-1.jpg.pagespeed. ic.zU7R7Nqnce.jpg "alt =" The Consulate of Brazil in Lisbon has multiplied requests in 2019 Photo: Max Leal
Arriving in the waiting line on January 5 at 5:30 am., l & 39; lawyer Célio Sauer found about 200 people.Most had spent the night looking for a pbadword handed out at 7 am one hour before the start of the consulate activities, which was to take place between 9 am hours and 20 hours.When Sauer realized that many of them would not be satisfied, he decided to create a public petition on the Internet, via the mobile phone. intervention and reorganization of the administration of the Brazilian Consulate in Lisbon and, until January 24, it had more than 3,000 signatures.
The petition helped speed up the resumption of the online appointment. However, it is reported that confirmation e-mails have not been delivered.
– At that time, I realized that the situation was serious. People with blankets, in the winter, very cold at dawn. More and more people are coming. I created the petition and it spread, people raised the flag. We formally filed a complaint with Itamaraty and from there, the consulate said it would solve the problem – said Sauer, who went to the agency to check questions about the Portuguese driving license.
Although the consulate hired employees, it was reported that up to 14 hours of waiting could often not even solve the problem.
– I had to justify the vote. I've already been there twice and I have not even received the pbadword. The third time I went there, around 6 am, I got there in advance and I said that they would not justify anything at the consulate, even if all the information on the website is intended for the organ. I felt very cold because I had rain and I was exhausted in the waiting line on the outside. I have lined up three times, three different days, and I have stayed nine hours in total, "said Katia Ferreira, 55, born in Rio de Janeiro.-The most cruel are the children and the elderly online, in the cold, standing, without a bathroom, because it is only when you open the consulate that you can go.
At the time when she stood in the queue, Katia, one of the first to sign the petition, heard the buzz that surrounded the sales trade in the front row.
– I have heard, I have not seen selling nor offering myself. But it's like this: go ahead and sell. I saw people in the front and, five minutes after the opening of the consulate, he was already leaving the building. No customer service is as fast.
