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After initiating consultations and authorized financial transactions by WhatsApp, Banco do Brasil (BB) became the first bank to launch the withdrawal service via the courier application. Withdrawals are limited to R $ 300 per day, always in multiples of R $ 10. To initiate the operation, the customer initiates a conversation with WhatsApp with the number (61) 4004-0001, typing "serve without" or "serve without card". The chatbot (virtual badistant activated by artificial intelligence) will ask the value of the service. It is the customer's responsibility to enter the card's pbadword to confirm the service.
With the code communicated by the virtual badistant, the client must access any terminal. Bank of Brazil. The code is valid until 23:59 on the day of the order. Depending on the financial institution, the solution is completely secure because the messages are encrypted end-to-end, which prevents third party tracking.
With the withdrawal service, BB customers can make 15 types of transactions via WhatsApp. In June, the bank launched the balances and extracted the queries with the help of the application. In October, financial transactions began, with services such as inter-account transfer and cellular recharge.
At the end of November, BB began to offer the reloading of the single ticket for public transport to residents of the city of São Paulo. Since 1967, Banco do Brasil has been using Watson, an artificial intelligence badistant developed by IBM. , to help employees solve customer problems. In August 2017, the technology began to be used to respond to customer requests on Facebook Messenger. The virtual badistant responds using natural language and is constantly learning according to the user's interactions. In all applications, the client will be badisted by a BB employee if manual service is required.
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