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31/07/2018 to
14:15
Updated on 31/07/2018 at
Afonso Pena International Airport, in São José dos Pinhais, which serves the Grand Curitiba, is the best airport in Brazil according to the opinion of pbadengers, according to the satisfaction survey of [[Brésil]]. Pbadenger made by the Ministry of Transport, Ports and Civil Aviation. The terminal recorded the highest score of the overall pbadenger satisfaction indicator: 4.69, on a scale of 1 to 5.
The airport was still leading in 10 of the 38 categories of the investigation. Among the best-evaluated indicators are: general cleaning of airports (4,81); thermal comfort (4.66); the availability of public transport for the airport (4,54); and a sense of security in the public areas of the airport (4.61)
However, pbadengers are not satisfied with the quality of the Internet / wi-fi available at the airport. airport, which received a score of 3.36, below target, which is to maintain the above indexes 4.0. Issues such as the cost-effectiveness of cafeteria / restaurant products (3.01) and the cost-benefit ratio of parking (3.53) were also underperforming.
RESEARCH – The full report of the second quarter shows that 76% of the 38 indicators of perception rated by pbadengers in the 20 airports recorded average ratings greater than 4, reaching the target set by Conaero (National Commission of Authorities airports)
The 20 terminals involved in the research are divided into three categories. Up to 5 million pbadengers transported per year: Belém; Cuiabá; Florianópolis; Goiânia; Maceió; Manaus; Natal and Vitória; 5 to 15 million pbadengers a year: Viracopos; Confins; Curitiba; Fortaleza; Porto Alegre; Recife; Salvador; and Santos Dumont. And more than 15 million pbadengers transported per year: Congonhas; Guarulhos; Galeao; and Brasília
These airports are responsible for the transport of 87% of pbadengers in Brazil. Between April and June, 89% of respondents rated these devices as "good" or "very good". A total of 20,525 people were heard this quarter. Travelers are heard daily by Praxian Researchers – Business & Marketing and the confidence level of the survey is 95%, with a margin of error of 5%.
