Did not like the Christmas present? Procon alert on the rights of

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Christmas present

Family and friends together, the hour came for the long-awaited exchange of Christmas presents. However, the toy came with a flaw, the shirt did not work and the aunt did not like the dress.

So it's time to go to the store where the gifts were purchased. But what are the rights of consumers in these cases? According to the Consumer Protection Program (Procon), in case of product defect, the exchange is mandatory. For durable products such as toys and appliances, the exchange can be done within 90 days. In the case of non-durable products – such as foodstuffs – the exchange can be carried out within a maximum of 30 days.

On the other hand, in cases where the present has not rained or has not been used, the stores are not required to proceed with the exchange. In addition, Procon stresses the importance of keeping the invoice or even the label of the product to avoid any surprises at the time of the exchange.

If the exchanged product remains defective, the consumer may choose to exchange the item for another equivalent, to obtain a rebate proportional to the price of the product chosen or d & # 39; have the value of the purchase returned

In the case of Internet shopping, when many orders are not received on time, the customer can be refunded. According to the Consumer Protection Code, the customer can claim money back from the company, or even ask the merchant for moral damages, because of the embarrbadment of not having the gift. on the date fixed.

Remember that purchases made on the Internet have what is called the right of repentance, that is, that they can be canceled within a period of seven days from the acquisition or receipt of the goods, at no cost to the consumer