Did you buy the Avianca airline ticket? The company ensures that the flights are maintained

All flights will be maintained, says Avianca Brasil. The airline has filed for judicial recovery, but ensures that the 77,000 pbadengers traveling on company aircraft until December 31st can rest easily. Consumer law experts point out that the process can not hurt clients, but they advise them to pay attention to the company's complaint and dispute resolution rates.

What is becoming of society?

$ 500 million border, risk of losing 30% of its fleet – 14 of 48 aircraft – Avianca Brasil applied for judicial recovery to maintain its operations and suspend payments to creditors. The airline said it was facing financial difficulties due to the effects of the economic crisis in the country and the impact of rising fuel consumption and exchange rates.

What is the effect of judicial recovery on the consumer?

The lawsuit is not expected to affect the consumer.

In case of delay and cancellation of my rights?

In addition to the need to provide information to pbadengers, the company remains obliged to provide in accordance with the resolutions of the National Agency of Civil Aviation (ANAC).

Any change in the flight offer or suspension of the partnership between the airline and the airline. the airline and other airlines must be informed of the consumer. In a case like this, the company would have to pay it back. No changes have been announced yet. All flights are maintained, explains Avianca.

How do you know if the company meets the commitments made with consumers?

On the portal of Anac and Consumidor.gov (Dispute Resolution Platform of the Ministry of Justice) the the consumer can check if there is an increase in the number of complaints against the 39, business, whether it has responded to pbadengers' requests and to the problem solving index presented.

Where to look for information?

The company advises people who have questions to contact

I have a problem with a robbery. Who should I complain to?

In addition to filing a complaint directly with the company, the consumer must complain to Anac and the consumer.gov portal.