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What do you think of the services provided by Anatel? That was the regulator's question at the end of last year, as part of unpublished research to measure society's perception of quality of the issue. Anatel is chaired by Leonardo Euler de Morais, who runs the agency until 2021.
For this, 1866 people were interviewed, divided among four services: customer service (648), certification and approval (541), granting of services. Anatel alert on irregular cell blockade in 15 Brazilian states ” width=”115″ height=”95″/>
Anatel: consultation on the limit of exposure ” width=”115″ height=”95″/>
Economics and market
Jan. 09
To answer this question, it was necessary to take into account a series of criteria, including the agility of the procedures, the ease of requesting services and the clarity of the process. Information, among other parameters.
On an increasing scale ranging from 1 to 6 points, ranging from very dissatisfied to very satisfied, Anatel obtained an average score of 4.39, representing a moderate satisfaction of the population.
Among the measures badyzed, the one that obtained the best evaluation is the granting of telecommunication services, with 4.72, followed by customer service (4.43), solutions
In the report, Anatel indicated that it needed to improve the following:
- Homologation: Increased ease of application and number of steps required for certification and approval (4.07).
- Competition Solution: Users want greater stability in the query facilities and less time for delivery of results.
And you? What rating do you badign to Anatel's services? Tell us in the comments.
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