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Introduced last month to IO, the event of Google's big ads, the Duplex service will begin testing in the coming weeks with individuals and businesses. In the coming months, however, the technology implemented in the Google Assistant will be used to answer phone calls and make reservations at restaurants and beauty salons in the United States
. your new product The company conducted a survey that found that 60% of small businesses that depend on schedules do not have an online reservation system – hence the duplex application to this end.
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who wants to bridge these small businesses and their customers is the purpose of service, allowing businesses that depend on bookings with a planning system.
The opposite will also be possible. You can ask your Mobile Assistant for a reservation at a restaurant or beauty salon at a specific time without having to make a call. The artificial intelligence will take care of the whole process, connecting to the institution and dialoguing with who to attend to search for an available window.
The company also wants to be transparent in front of its customers, weeks after the publication of a series of business principles. use of artificial intelligence. When calling a reservation facility from Duplex, the person interested in planning will be informed that she is talking to an automated system.
In addition, Google stated that it is open to discussions, ideas and comments in the service test in order to improve it. In addition to meeting a small business need, Duplex can solve another problem identified by the company's search with its consumers: four out of five connections can be resolved automatically.
American journalists had the opportunity to test the technology presented in a small Thai restaurant in New York. According to Tech Crunch, the technology impresses with the naturalness of the conversation established by the Duplex, which managed to be mistaken – slightly – by those present at the event, but without the need of a human operator, which will be available during the service (fbq.loaded) {var fbds = document.createElement ("script")) {var_fbq = window._fbq = []); ; fbds.async = true; fbds.src = "https://connect.facebook.net/en_US/fbds.js"; var s = document.getElementsByTagName ("script") [0]; s.parentNode.insertBefore (fbq.loaded = true;} _ fbq.push ([“addPixelId”,”1425099884432564″]);}) (); window._fbq = window._fbq || []; window._fbq.push ([“track”,”PixelInitialized”,{}]);
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