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After the demonstration of Google on the Duplex ] his AI chatbot, many people have criticized it, saying that the technology is contrary to the. ethical, immoral or even phony. However, critics have not prevented the company from launching the platform in restaurants and hairdressers in the United States.
According to the company, the Duplex should soon start working in the United States. However, mobile phones will not have the new tool yet. According to The Verge, he will start in limited testing with "a set of trusted users to test."
Duplex will not only be able to randomly select phone numbers, but will make real calls to real people. To prove it, Google let a group of journalists try to deceive the platform when he called to make a reservation at the restaurant.
Some have been successful, but the company has a plan to process these slips. It will pair the Duplex with real people, "a bank of human operators" ready to go when things get tough.
Internal Impact: Unless you run a restaurant listed on Google's Trusted Partner List, Duplex will not have a direct impact yet. However, Google is determined to make the platform a part of the experience of your personal badistant. It will probably take years to be a real feature on Android, but real-world testing is an important step in your final deployment.
Although Duplex seemed so human in its presentation, there is a big difference: disclosure about technology. Before each call, Duplex is specifically identified as a "Google automated booking service" and informed the party that it was registered.
This is important information and will help relieve people's concerns. According to The Verge, the user will have to explicitly grant permission to the Google Assistant to access items such as e-mail address and phone number before they can go to work.
According to Google, if the person on the other side says that she does not want to be registered, the Duplex will hang up (with an appropriate greeting) and call a human operator. That is, the tool will be 100% self-sustaining, but it is likely to take years. Google says that about 80% of calls can be handled without human interference, so there is still a long way to go.
The first task that Duplex will perform will be to search the opening hours of businesses. The search results will indicate whether a business is open, closed or has different schedules during important holidays. This is a perfect start for the badistant, who should not have to deal with many wrong answers. It's the action closest to a script call and will give Google engineers a chance to see how it handles small deviations in responses and different dialects.
Google says it's going to start testing restaurant reservations soon, followed by haircuts, the only two jobs that it can handle right now.
Calls can only be made in English and are not yet authorized by the 50 US states.
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