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One of Google's strengths at its May / May 2018 developer conference was the Duplex, a software capable of mimicking the speeches of a human being with a perfection capable of to impress and scare. After being criticized for ethical issues – after all, how do you know if it's a machine or a person on the phone? – The company has made adjustments and this week held a closed exhibition with reporters before opening for a limited public test with traders.
Duplex counts with "human pool" to perform tasks that could not be completed and save comments for a better algorithm
The first thing to show was the new presentation of the digital badistant, which identifies quickly when on a call. "Hi, I'm Google Assistant, calling to make a reservation for a customer.This automatic call will be recorded," says the new introduction, revealed at an event this Tuesday (27) in Mountain View.
The initial impression of those who were there is that yes, Duplex works exactly as it appeared in the I / O 2018. In other words, the speech is very similar to that of a person, including including respect for intonations and different ways of pronouncing words, depending on the context. Not to mention the "uh", "hum", "ah" and other ways that we use in familiar language.
Then there was a discussion about certain parameters, such as the record of the record or its absence, in relation to the laws of the states in the United States. In some countries this is mandatory but, on the other hand, many people may choose not to speak to a Google machine during a recorded conversation. Part of the dialogue with the press has therefore focused on technical issues related to legislation. .
Open test only with stores
Since the Duplex involves a strict revision with the new principles of artificial intelligence, published by the search giant itself, it must be published very slowly, so that there is not much controversy about the legal and ethical aspects of its operation. Therefore, initially, it should target businesses specifically and should be released in the second half of the year.
In other words, it will be used in limited open beta to plan services. Anyone who does not offer something along these lines can adjust to the tool in a portal called "Google My Business", responsible for detailing the settings that can be employees so that someone uses the facility at the same time as the duplex.
Incidentally, with the permission of your Google Assistant for Duplex, some permissions are already required to share, for example, your phone or email address, or both.
Calm down, humans continue to participate in the process
Duplex can be very user friendly and has been developed dynamically enough to hold a longer conversation, even while waiting for some response time before offering more comments. But you still need humans to continue to perfect.
The "reservations" have two main functions: manage calls that Duplex can not perform its tasks successfully and note the performance to be included in the algorithms and cause the AI to be better next time.
Finally, anyone who has tested this "demonstration 2.0" agreed that there was a future for this technology, especially using it as a secretary for compromise. But since "offline" questions are very relevant in this area, before launching Duplex to the general public, Google must spend a lot of time adapting its operation to the reality, laws and reactions of human beings.
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