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When buying a cell phone, you always expect to have no problem with the device, but in some situations it may be necessary to contact your cell phone to solve a problem. Although Brazil's laws are similar in terms of product warranty, the process of transferring the device to a service still varies greatly depending on the manufacturer.
To help you learn more about the operation of the technical badistance process in Brazil, the Digital Look came into contact with leading brands of smartphones, such as the manufacturer Sony .
Is the service conducted online and / or in person at accredited centers?
Customer service is available online via chat and e-mail on the Sony Mobile website, accessible through this link. In addition to this channel, if the consumer wants it, you can contact the company by calling 11 4001-0444 or using their support application, available on Google Play.
How can I find a service? To find an authorized Sony service center, you should contact the manufacturer at 11 4001-0444 or 0800 884 0444. If you do not have an authorized service center near you, the consumer will receive information about collection points or how to send your device through the post office.
How do I know if this device is still under warranty? Brazil is valid for 12 months from the date of purchase. For more information, the customer can access the Device Settings area and follow the step-by-step instructions: "Configuration> System> About Device> Legal Information About Your Device> Important Information."
Currently, most repairs made by the mark do not exceed two days when they are carried out in São Paulo or Rio de Janeiro. In the case of other States, it is necessary to add the period of carriage of the Post until the arrival of the device in a service.
Does the consumer have a back-up device during the repair? 19659002] Sony's repair process does not involve the loan of a backup device to its consumer.
In which cases is the warranty of the device infringed and the consumer has to pay for the service? indicating the date of purchase and the serial number. But it is violated when it is identified that the defect has been caused by normal wear and tear or improper use, by accidents, modifications or adjustments, as well as by liquid substances outside approved levels. To avoid damage, the consumer must use the device safely and avoid spilling, throwing or bending the device, for example, and be careful not to use any other accessories that the device may contain. Original Sony Mobile, such as battery chargers and USB cables.
During the warranty period, the addictive product will be repaired or refunded, as applicable. as explained above.
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